GENERAL CONDITIONS FOR THE CARRIAGE OF PASSENGERS, THEIR LUGGAGE AND ACCOMPANYING VEHICLES.The purchase of a ticket implies the Passenger's unconditional acceptance for all legal purposes of the following General Conditions of Carriage of Passengers (GTCP).DEFINITIONS:The term “Passenger” means any person carried on the basis of a ticket issued by the carrier and/or authorised agencies.The term “carrier” and/or “Company” means Grandi Navi Veloci S.p.A.“Subject matter” of the contract is the carriage service as governed by articles 396 et seq. of the Italian Navigation Code. The carrier undertakes to transport the passenger and the accompanying vehicle under the following conditions, which the passenger undertakes to examine and observe in full before purchasing and/or booking the ticket.The maritime transport service refers to the route indicated on the ticket including accommodation on board and any accompanying vehicle.Any additional services provided by the maritime carrier do not form part of the contract.The term “maritime carrier” means the contracting carrier and the actual carrier. The ship used for the carriage may be part of the GNV fleet or of another actual carrier.“Disabled Passenger” or “Passenger with Reduced Mobility” is any passenger whose mobility when using a means of transport is reduced as a result of a physical (sensory or motor) mental or psychological disability, impairment, or any other cause of disability or impairment, whether permanent or temporary, whose condition requires special assistance and the adaptation of services to passengers on the ship as a consequence of such disability.Art. 1 VALIDITY: the ticket is personal, non-transferable and valid only for the carriage specified therein. The Passenger is obliged to diligently guard the contract/ticket to justify his right to travel and to show it to any Ship's Officer or Company official who requests it. A Passenger without a ticket must notify the Master and/or Purser immediately. Failing this, he/she will be required to pay double the price of the passage to the port of destination, without prejudice, however, to compensation for damages.Art. 2 PRICE: the price indicated on the ticket is that of the carrier's tariff in force on the date of its issue. The fare is not fixed and is subject to decrease or increase. Special discounts and reductions have no retroactive effect on already issued tickets. Native/resident fares are not available on all departures and accommodations. Quotations do not confirm the price and do not guarantee seats on the ship. Taxes and fees for embarkation and disembarkation, stamp duty, etc., where due, as summarised on the ticket, are the responsibility of the Passenger. The ticket price is inclusive of taxes and port fees that the Company pays to each competent Authority according to the procedures established by them and that may vary from year to year.For Passengers bound for Tunisia only, in compliance with the Tunisian Law provision TUN n°2016-78 of 17/12/2016, the payment of the Passenger Disembarkation Additional Tax is due for the Amount of twenty (20) Dinars (or the equivalent in Euros on the date of payment).Said tax shall be paid at check-in; the GNV Maritime Carrier shall remit the amounts due directly to the Tunisian Treasury2.1 If the Passenger buys their ticket through the “PURCHASE ON LINE” web channel, the contract of carriage will only be deemed to be finalised once the booking system has communicated the booking reference number and ticket number (failure to receive the Internet Ticket does not affect the issue of the ticket already confirmed on the screen).2.2 Unless otherwise specified, the price indicated on the Ticket does not include the provision of food on board, which remains the responsibility of the Passenger. Prepaid meal packages (at a special rate) and only for group customers of at least 12 persons, can be purchased when booking the ticket. The type and composition of the package varies depending on the line and ship operation.It is also possible to purchase a voucher of different denominations (food pass) at a discounted rate that allows consumption at onboard catering outlets:when booking the ticket at port ticket offices at the on-board reception prior to the ship's departure. Please consult our website www.gnv.it for further details and information. For any cancellations and/or cancellations, please refer to Article 6 of the General Conditions of Passenger Transport (GTCT) in force.2.3 In the event of a booking and issue of a ticket by a Passenger who needs to receive an electronic invoice in the name of a Public Administration entity, the Passenger is obliged to request at the time of booking the issue of an electronic invoice indicating the details of the entity in whose name the invoice is to be issued, such as (i) name, (ii) Tax code/VAT number, (iii) IPA Code, (iv) Tender Identification Code (CIG), (v) Unique Project Code (CUP), (vi) indication of whether or not the invoice is a “split payment” invoice and (vii) indication of the PEC e-mail address. For electronic invoicing to the P.A. the Passenger Assistance Service is available from the Groups Office tel. +39 010 2094591.2.3.1 For the Passenger who needs to receive an electronic invoice for the ticket to be purchased, the service is available by accessing the dedicated page of the website www.gnv.it ’request invoice“. In the absence of the aforementioned communication, the Maritime Carrier shall not be able to provide electronic invoicing and shall not be liable for any claim whatsoever.2.3.2 The request to issue an invoice for individual passenger tickets must be made by filling out the online form on the website www.gnv.it within the fourth (4th) day from the date of ticket issueThe request must be made for each new ticket replacing the previous one. A single monthly summary invoice (and/or possible credit note) will be issued. Following this request, GNV will issue an invoice in accordance with Article 21, paragraph 4 of Presidential Decree 633/1972, sending it exclusively by e-mail to the address indicated on the form completed in the aforementioned form. For all dossiers issued by the GNV Groups office, a monthly summary invoice will be issued using the data provided when the dossier was opened. Please pay the utmost attention to the compilation of the compulsory data requested; in the event that they should turn out to be even partially incorrect, it will not be possible to proceed with the request to issue the invoice.2.3.3. Invoices for catering and shops can be requested and issued directly on board at the front desk of the ship's purser's office.Art. 3. ACCOMMODATION: The Passenger will occupy the seat indicated on the ticket and if not available the one indicated to him by the Captain or the Purser. The Company, in case of objective necessity, has the right to assign the Passenger to a different seat. In the event that the seat assigned is of a higher type, no difference in fare will be requested, whereas if the new seat is of a lower type, the Passenger will be paid the difference paid in excess, without prejudice to the Passenger's right to terminate the contract in accordance with the law, by accessing the dedicated section https://www.gnv.it/it/assistenza/contatti/segnalazioni.3.1 Accommodations (cabins and seats) must be vacated in advance of the ship's arrival time to allow disembarkation operations to take place safely.The procedures and times for the release of accommodations, as well as the indications of the meeting points in the common areas, shall be announced by the Ship's Command.3.2 If Passengers with reduced mobility need a special cabin for the disabled, they must promptly inform the Company, which, in order to guarantee comfort and safety for the Disabled Passenger and the Passenger with Reduced Mobility for the entire duration of the trip, will have to assess the actual availability of the same, since such accommodations are, in fact, available in a limited number. Disabled Passengers and Passengers with Reduced Mobility may book a special disabled cabin by calling +39 010/20 94 591. More information is available in the dedicated area on the www.gnv.it website.Art.4 PRESENTATION FOR BOARDING: (i) domestic and EU journeys - the established check-in time is within two hours before the scheduled departure time of the ship for Passengers with accompanied vehicles, while for Passengers without accompanied vehicles it is one hour; (ii) non-Schengen journeys - the established check-in time is within four hours before the scheduled departure time of the ship for Passengers with and without accompanied vehicles. Presentation beyond these deadlines will result in denial of boarding. Passengers who have checked in must remain within the boarding area until they actually board the ship, as they are not permitted to leave this area.In any case, it is the Passenger's obligation to verify well in advance any changes in the ship's departure time and check-in time through the dedicated channels (Ticket Offices, Travel Agencies, website www.gnv.it).4.1 Passengers with reduced mobility during embarkation and while waiting at the apron will be given instructions on how to park their car at the garage deck in order to reach the lifts more easily.Art. 5 MISSED DEPARTURE: Passengers who do not present themselves in the time indicated above for check-in, or who do not board the ship scheduled and indicated on the boarding card, do not have the right to a refund, even partial, of the price paid and must in fact complete the payment of the passage price if they had not paid it in full. Furthermore, no refund will be granted in the following cases (i) denied boarding for security reasons, even if the Passenger shows up within the aforementioned times; (ii) if the Passenger is in possession of documentation that is not suitable for boarding or disembarkation at the port of destination; (iii) if the Passenger, after having checked in, does not present him/herself in time for boarding; (iv) if the Passenger is not indicated in the ticket's names, (v) if the Passenger is not in possession of a suitable health document in relation to the applicable health protocols (e.g. green pass and/or PCR test no more than 48 hours prior to scheduled departure)Art. 6 WITHDRAWAL AND REFUND: Withdrawals must be communicated by the Passenger to the Company directly or through the Travel Agency within the following time limits and with the application of the following penalties: from the time of booking until 20 days before departure 25%; from 19 days until 4 days before departure 30%; from 3 days until 2 hours before departure 50%. Tickets purchased in advance are non-refundable. The aforementioned deductions are applied to the total of Passenger fares, booked vehicles and related surcharges and taxes. The date and time of cancellation must be noted on the ticket by the company or travel agency that issued the ticket. The calculation of the time limit starts on the day following the date of cancellation and includes the date of departure. No reimbursement is due to anyone who cancels/cancels less than two hours before the scheduled departure time, or to anyone who does not arrive in the time set for embarkation without having given prior notice to the Company of the occurrence of one of the circumstances set out in Article 400 of the Nav. Code. In the event of cancellation of a ticket that has already been modified, the most onerous penalty assessed according to the date of the modification will be applied. The possibility of partial cancellation of the ticket is not foreseen, therefore the cancellation is understood to refer to the entire ticket. Passengers are advised to take out an insurance policy to cover the above-mentioned cancellation penalties.Tickets issued with a promotional fare code are refundable and changeable. Tickets issued with a special return fare code can only be cancelled at the same time for both the outward and return legs.Tickets are refundable and modifiable and in the event of cancellation due to withdrawal by the Passenger:from the time of booking up to 4 days before the scheduled departure no penalty applies; from 3 days up to 2 hours before departure 50% The Passenger who does not make use of the purchased journey is entitled to request reimbursement of the port ”fees“, by sending a written request, by registered mail with return receipt, to the Contracting Carrier at its head office in Genoa - via Balleydier, 7 cap. 16149On routes to/from Morocco, for tickets issued from 29.6.2021 onwards, the following penalties will be applied to withdrawal conditions:from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30% from 3 days up to 2 hours before departure 50%. Tickets purchased in advance are non-refundable, limited to the amount paid in advance and until actual conversion into a final ticket.On routes to and from Tunisia, for tickets issued from 05.07.2021 onwards the following cancellation fees apply:from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30% from 3 days up to 2 hours before departure 50%; Tickets purchased in advance are non-refundable, limited to the amount paid in advance and until the actual conversion into a final ticket.On routes to and from Sicily and to and from Sardinia, for tickets issued from 01.08.2021, the following penalties apply to cancellation conditions:from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days prior to departure 30%; from 3 days up to 2 hours before departure 50%; tickets purchased in advance are non-refundable, limited to the amount paid in advance and until actual conversion into a final ticket. The aforementioned deductions are applied to the total of Passenger fares, booked vehicles and related surcharges and taxes. The date and time of cancellation must be noted on the ticket by the company or travel agency that issued the ticket. The calculation of the time limit begins on the day following the date of cancellation and includes the date of departure. No reimbursement is due to anyone who cancels/cancels less than two hours before the scheduled departure time, or to anyone who does not arrive in the time set for embarkation without having given prior notice to the Company of the occurrence of one of the circumstances set out in Article 400 of the Nav. Code. In the event of cancellation of a ticket that has already been modified, the most onerous penalty assessed according to the date of the modification will be applied. The possibility of partial cancellation of the ticket is not foreseen, therefore the cancellation is understood to refer to the entire ticket. Passengers are advised to take out an insurance policy to cover the above-mentioned cancellation penalties.Only for the routes to Sicily and Sardinia, until 24.10.2021, in case of substitutions on the ticket, no ”substitution fee’ will be applied.On the routes to and from the Balearic Islands and to and from Albania, until 24.10.2021, it is possible to cancel the ticket without penalty up to 4 days before departure and in case of substitutions on the ticket no “substitution fee” will be applied.6.1 For bookings made in the period between 25/10/2021 and before 8/11/21:(i) for travel from February to September 2022 on all routes operated by GNV the Passenger will be able to enjoy:Greater flexibility in the planning of their journey, thanks to the elimination of cancellation penalties (up to 4 days before departure) and replacement penalties exclusively on the routes to/from the Balearic Islands and to/from Albania (in the event of a change to the ticket, the Passenger will only be required to pay any difference in the fare of the new booking, determined, by way of example, by: date changes, added meals, people, etc.).(ii) for pre-salesPossibility of purchasing in presale mode by paying a lower, reduced amount from 30% to 10% of the total ticket price (minimum €50.00). The pre-sale cannot be modified or cancelled and failure to confirm the departure will result in the loss of the amount paid. Free cancellation penalties will only be applied if the pre-sale purchase is paid within the validity period of the free cancellation penalties; cancellation policies for final tickets are subject to the General Conditions of Passenger Transport in force on the date of conversion. 6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified upon prior notice in the dedicated section of the website www.gnv.it/it/prenota-sereno/safe.Art. 7 VARIATIONS:In the event of ticket changes, no fixed fee will be payable, but only the possible adjustment of taxes and bunker surcharge, i.e. the amount that will be fixed in advance and published, and any fare differences if the change results in a higher fare than the original one (excluding the lines to/from Tunisia from 5/07/2021, lines Sète - Tangier, Sète - Nador and Genoa-Tangier, the latter for issues from 29/06/2021: the replacement of the ticket entails the application of a €50.00 fee on the lines to/from Morocco and on the lines Genoa-Barcelona, Genoa-Tunis and Civitavecchia-Tunis, and €20 on the line Palermo-Tunis and (iii) €25 on the Italian domestic cabotage lines (e.e.g. Genoa-Palermo, Genoa-Porto Torres, Genoa-Olbia, Civitavecchia-Palermo/Termini Imerese, Civitavecchia-Olbia, Naples-Palermo). Tickets issued at a special return fare (A/R) may only be changed at the same time by charging the fixed fees on both tickets. Changes are not permitted when check-in is in progress. For all tickets issued at special and/or special conditions, no changes are permitted. Any change in the issued ticket does not entitle the passenger to a refund, while the difference in the changed ticket is payable if the change results in a higher accommodation and/or price. Tickets can be changed via www.gnv.it, the Contact Centre and via an authorised travel agency. Tickets purchased in advance cannot be changed until after conversion into a final ticket and payment in fullArt. 8 DEPARTURE PREPARTIONS/DELAYS OF DEPARTURES OR ARRIVALS - SUPPRESSIONS OF DEPARTURES - ITINERARY CHANGES: the Passenger must ascertain, prior to departure, that there have been no changes to the timetable shown on the ticket. The Company, for the cases foreseen by the Navigation Code and for cases of objective necessity and/or force majeure, has the right to cancel the announced departure, to add or omit stopovers; to start the journey from a port other than the one established, to assign the ship to another line, to bring forward or delay the departure date, to replace the ship that will carry out the transport. Should the Passenger be re-routed on a voyage operated by another carrier and with a ticket issued by the latter, the carriage will be governed according to the GTCT of the actual carrier.8.1 In the event of a delay in departure, the Passenger is in any case guaranteed the rights and assistance provided for in articles 16, 17 and 18 of EU Regulation No. 1177/2010, subject to the exemptions provided for in article 20 of the same Regulation.8.2 In the event of a delay on arrival at the port of destination, the Passenger is in any case guaranteed the rights and assistance provided for in articles 16, 17 and 18 of Regulation (EU) No 1177/2010, subject to the exemptions provided for in article 20 of the same Regulation:economic compensation equal to 25 % of the ticket price for a delay of at least:i. two (2) hours in a regular service lasting between four and eight hours;ii. three (3) hours in a regular service lasting between eight and twenty-four hours;iii. six (6) hours in a regular service of more than twenty-four hours.If the delay exceeds twice the time stated above, the compensation shall be 50 % of the ticket price8.3 In the event of cancellation of a journey, or an extended delay, passengers shall be entitled to refreshments and meals in reasonable relation to their waiting time. These provisions are applicable in relation to the duration of the expected delay and the distance to the port of destination. In addition, the operating carrier will provide hotel accommodation (or accommodation on board a docked ship) if necessary, as well as transport from the port to the place of accommodation. Passengers will be informed by the carrier of arrangements in relation to obtaining refreshments, transport and hotel (or shipboard) accommodation.8.4 The Master, for the cases provided for by the Code of Navigation and for cases of objective necessity and/or force majeure, has full authority to proceed unmanned, to tow and assist other ships under any circumstances, to deviate from the ordinary route in any direction, for any distance and any purpose that may be attributable to his duties as Master, as provided for by the Code of Navigation and by International Conventions, and in this sense to touch, both before and after departure, any port or ports that are or are not on the ship's itinerary, even if in the opposite direction or beyond the usual route, either by reversing or advancing in any order for any purpose, one or more times, to transfer the Passenger and the vehicle to any other ship or means of transport, whether or not belonging to the Company, bound for the port of destination.8.5 The carrier shall not be liable for any damage caused to the Passenger by the delay or non-performance of the carriage if the event is the result of unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes not attributable to the carrier and in any case in accordance with the provisions of articles 402, 403, 404 and 408 of the Navigation Code and EU Regulation No. 1177/2010.8.6 To submit a complaint relating to inconveniences, delays and/or trip cancellations, or a request for compensation, the Customer may contact Grandi Navi Veloci by filling in the appropriate online form on the website www.gnv.it in the ”Complaints“ section. Alternatively, claimants may write to Grandi Navi Veloci S.p.A., Customer Care, via Balleydier, 7 - 16149 Genoa (Italy) or by fax to 0039 010 55 09 302. The person making the request must be one of the passengers. Applicants must provide their name and contact details, ticket number and details of the journey concerned. Requests for compensation may only relate to the persons named in the booking itself.8.6.1 Claims regarding cargo, accompanied vehicles and passenger accidents are handled by the Legal, Litigation & Insurance Department to which the interested parties may write to Grandi Navi Veloci S.p.A., Legal, Litigation & Insurance Department, via Balleydier, 7 - 16149 Genoa (Italy) or send them by fax to +39 010 5509336.Passengers are also informed that each Member State has designated one or more bodies responsible for the enforcement of Regulation 1177/2010 (http://www.autorita-trasporti.it /)8.7 The Passenger's rights in relation to a delay and/or to request compensation shall lapse if they are not exercised and submitted to the carrier's Customer Care department within two months from the date on which the service was performed or should have been performed. For any complaint in relation to the possibility of exercising the rights due to the Passenger, the Customer Care office is available by filling in the appropriate on-line form on the website www.gnv.it in the Complaints Section by accessing through the link https://www.gnv.it/it/assistenza/contatti/segnalazioni or by calling the fax number +39 010 5509302.Art. 9 BOARDING AND DISEMBARKATION OF VEHICLES: the vehicles shall be called for boarding in the order ordered by the Master of the vessel and/or his auxiliaries and officers. Vehicle embarkation operations, including their arrangement in the place assigned on board (each vehicle must be parked with the handbrake pulled and the gear engaged), disembarkation operations as well as the possible transfer of the vehicle from the parking place to the ship and/or the possible transfer of the vehicle from the ship to the parking place are always carried out at the exclusive care, risk and responsibility of the Passenger, except in the case of proven defect of the state of the place/ship. The Passenger also remains exclusively responsible for any damage to their vehicle, the goods and luggage contained therein, their person as well as the persons present in the vehicle. The Passenger is also exclusively liable for any damage caused to third parties, their vehicles, goods and luggage (except as provided for in Art. 412 of the Nav. Code). During embarkation/disembarkation, only drivers shall have access to the garage; other passengers shall board and disembark from the appropriate pedestrian accesses. In the event of non-compliance, the Company shall not accept liability for any damage to property or persons. The vehicle, including any trailer and/or caravan, with its contents, is accepted by the carrier as a single load unit without declaration of value. Therefore, any liability of the carrier for loss of and/or damage to the vehicle shall not exceed the limit set out in article 423 of the Navigation Code, except in the case of liability due to wilful misconduct or gross negligence. Any Passenger wishing to declare the value of the accompanying vehicle must formalise this in writing prior to booking; the cost of transporting the vehicle will depend on the declared value.The Passenger must declare the correct measurements (overall; e.g. including luggage on the roof), the type of vehicle and the licence plate when making the reservation; in the event that what is declared does not comply, the Passenger will be required to pay the corresponding tariff differences and ”fee“ for ticket changes. The Company reserves the right not to embark vehicles that do not comply with what is declared during the booking process in the event of lack of availability of suitable ship garage spaces.LPG and methane powered vehicles must be reported to the staff upon boarding. They will be parked in an ad hoc section in the ferry garage.Art. 10 RULES TO BE OBSERVED BY THE PASSENGER: the Passenger is required to comply with the requirements of Italian and international laws, and the General Conditions of Passenger Transport (CGTP) published on the website www.gnv.it and in any case displayed at GNV sales points, as well as the instructions given by the Captain of the ship. In addition, the Passenger is directly liable to the Company for all infringements, harassment, fines and expenses to which, due to their actions, the Company is subjected by the port, customs, health and/or any other authority of any country. In the event of an emergency, Passengers shall place themselves at the disposal of the Master and Officers and shall carry out the orders and prescriptions they receive in a disciplined manner. The above is without prejudice to the fact that the GNV Company reserves the right to denounce any passenger who is responsible for the aforementioned behaviour if it constitutes a criminal or disciplinary offence, in accordance with the applicable regulations.10.1 Passengers are also obliged to comply with the provisions of the Maritime Carrier that prohibit smoking in the ship's interior areas that are appropriately signposted.10.2 Passengers are obliged, at their own care, expense and responsibility, to check, before embarkation, the suitability of their identity documents and those relating to any accompanying vehicles, at the appropriate Police Authorities, in order to ascertain that they are suitable for entry into the country of disembarkation and valid. The company will not reimburse those Passengers who have not been authorised by the Border Police and/or the company to embark or disembark because they have been found to have documents that are not suitable for expatriation; the company reserves the right to claim against the Passenger for any costs and/or penalties that it may receive as a consequence of the aforementioned circumstances.The Passenger is liable for all damages, however caused by him/her or by persons or animals in his/her custody, to the ship's furnishings, its appurtenances and accessories, its equipment, as well as to other Passengers, the Carrier's employees or its auxiliaries.If the passenger on board jeopardises the safety of the voyage, disturbs other passengers and the crew or behaves in any case in such a way as to cause them discomfort, obstructs the crew in the performance of their duties, does not comply with the instructions of the Captain of the vessel and his officers regarding correct behaviour on board or compliance with procedures, they may be subject to the measures necessary to prevent or limit such behaviour, including any coercive measures within the limits of the law, as well as disembarkation or refusal to continue the carriage.Grandi Navi Veloci reserves the right not to embark on its ships anyone who, on previous occasions/trips, has adopted conduct in violation of the provisions of paragraph 10.4 of the General Passenger Transport Conditions (GTP) in force.Art 11 TRANSPORTATION OF UNACCOMPANIED MINORS: IPassengers under 14 years of age may not travel alone. They must be constantly supervised by their parents and/or adults who have custody of them and cannot travel on the ship unaccompanied. Under no circumstances will the Carrier be liable for any damage occurring to minors in violation of the above. If the minor travels in the care of other persons, he/she must be provided with a declaration of indemnity for the Carrier, in which the parents, or whoever exercises parental authority, declare that they are entrusting the minor to a designated person, who will be responsible for him/her for all legal purposes. This declaration must be accompanied by a photocopy of the valid identity document of each declarant. It is understood that the Passenger will be responsible for providing all the necessary documentation required by the country of destination and the Carrier assumes no liability in the event that such documentation should be considered insufficient by the authorities at the port of destination. We remind you that if the minor is travelling accompanied by only one parent, written authorisation of consent from the other parent and/or legal guardian is required for expatriation.11.1 Underage passengers between 14 and 18 years of age may travel alone, provided that they are in possession of written authorisation from the person exercising parental authority releasing the Carrier from all liability.Art. 12 HEALTH CONDITIONS OF THE PASSENGER: The Captain has the right to refuse passage to anyone who, in his opinion and that of the Company itself, is in such a physical or mental condition as to be considered unfit to travel and/or anyone who is under the effect of drugs, hallucinogens, alcohol, illness or infirmity, and whose condition may represent a danger to themselves or to the safety of other Passengers. In all the aforementioned cases, the Passenger will not have the right to compensation for damages and will in turn be liable for damages caused to the ship, to all its fittings and equipment, to third parties as well as to third parties” property. The acceptance of the Passenger on board by the Company shall not be considered as a waiver of any of its rights to subsequently assert its reservations on the conditions of the Passenger whether or not these were known to the Company at the time of embarkation and/or departure of the ship.12.1 In the event that the Master, also on indication of the ship's Doctor, considers that, for any reason whatsoever, the presence on board of the Passenger endangers or may endanger his safety or the safety of the other Passengers, he will be entitled to order his disembarkation in any port. And even for this provision, the Passenger will not have the right to claim from the Company and/or the Carrier any compensation and/or damages for the decisions taken by the Captain.Art.13 PASSENGERS IN NEED OF PARTICULAR ASSISTANCE:The carriage of Passengers with reduced mobility, the disabled, the sick or other persons requiring special assistance must be communicated, with the sending of documentation proving the right, at least 5 days before the scheduled departure to the carrier by telephone by contacting the GNV Contact Centre on +39 010.2094591 and/or at the e-mail address pmr@gnv.it. For special cases, the request must be made at least 5 working days before departure, as the ship does not have the personnel and/or facilities to offer individual replacement services, assistance, care or similar to Passengers. Any assistance offered on board to passengers with special needs is provided free of charge. Passengers using wheelchairs or other mobility aids must bring them with them. The devices on board will be offered until their availability is exhausted, subject to completion of the appropriate form.13.1 PREGNANT WOMEN: A passenger who knows that she is pregnant is required to inform the ship's Master prior to embarkation. In the case of an uncomplicated pregnancy, after the 6th month of pregnancy, the Passenger must obtain a medical certificate attesting to her fitness to undertake the sea voyage, to be presented to the ship's officer who requests it, and she must also fill in the special waiver that can be downloaded from the website www.gnv.it, or at the GNV ticket offices, or by contacting the Grandi Navi Veloci Contact Centre at +39 010.2094591. For other cases, the pregnant passenger must be in possession of a medical certificate authorising travel regardless of the month of pregnancy. However, this is without prejudice to the Captain's discretion as per art. 12 above.Art. 14 EXPLOSIVES, FLAMMABLE AND DANGEROUS SUBSTANCES: it is strictly forbidden for Passengers to include in their luggage or in their belongings placed on board vehicles industrial residues or explosive and/or flammable substances or otherwise dangerous to the safety of the ship, the cargo or the safety of other Passengers and crew members. In the event of an established breach of this prohibition, the Master is authorised to seize or destroy such substances without the Passenger being entitled to claim any indemnity. The Passenger will also be held responsible for the consequences of the infringement of this prohibition.14.1 It is strictly forbidden to light gas or electric stoves, irons and all instruments that can have an open flame on the ship. In the event of seizure of the aforesaid instruments, they will not be returned and nothing can be claimed by way of compensation from the maritime carrier. The Vessel Master shall have the right to seize such instruments and disembark them, reserving the right to lodge a complaint with the competent Authorities. This is also without prejudice to the maritime carrier's right to claim compensation for any prejudice and/or damage to the vessel and/or crew.Art. 15 WEAPONS: Passengers upon embarkation are obliged to hand over in custody to the Master all small arms and/or firearms in their possession. In case of non-compliance, offenders will be liable to confiscation of the weapons and referral to the competent Judicial Authority.Art. 16 BAGGAGE: baggage not handed over to the carrier must contain only belongings for the Passenger's personal use. All valuables, jewellery, cash, traveller's cheques, etc. may be deposited in the ship's safety deposit boxes or, failing that, delivered in a closed and sealed envelope to the Purser who will issue a receipt for the envelope without checking its contents. If it is ascertained that the baggage not handed over to the Carrier contains objects not for personal use, the Passenger must pay three times the fare for the carriage of such objects in addition to compensation for any damage. It is in any case agreed that the liability of the carrier for baggage and objects not handed over to the carrier is also limited to the maximum amount resulting from any written declaration of value issued by the Passenger, provided that the latter has paid the higher freight. Otherwise, the limit of Article 412 of the Navigation Code will apply.16.1 Only two packages containing personal effects (clothing only) are allowed as free hand baggage. Excess hand luggage may be stowed in a container at a charge of Euro 10.00 per piece on routes to and from Tunisia.16.2 Excess baggage (used household goods, used household appliances, used furniture, etc.) not carried on the roof of the car at the time of embarkation may be stowed in a container provided by the Company at a cost of Euro 20.00 per piece on routes to and from Tunisia. It is not permitted to import household appliances from Tunisia and/or Morocco that do not comply with EEC directives.Art. 17. LOSS AND/OR DAMAGE OF BAGGAGE AND EFFECTSPERSONAL PROPERTY OR VEHICLE: the loss and/or damage of the luggage and other personal effects or of the vehicle accompanied by the Passenger must be reported by the Passenger to the Command of the ship or to the agents and/or officers of the Company in the port of disembarkation - under penalty of forfeiture - at the time of delivery if it is an apparent loss or damage, or within three days of delivery if it is not apparent. For luggage and objects not handed over by the Passenger to the carrier, the latter is not liable for loss and/or damage unless the Passenger proves that such loss and/or damage was caused by a cause attributable to the carrier. In any case, the carrier is not liable for loss and/or damage attributable to vandalism and/or wilful acts of third parties.17.1 The carrier has set up a ’Lost & Found“ (lost and found) service that can be contacted by e-mail lostandfound@gnv.it or by fax at +39 010 5509302Art. 18 PETS: the carriage of small pets (cats, dogs, etc. as defined by EU Reg. 576/2013 - All. I Part A.) accompanying Passengers is permitted on condition that they are provided with a health certificate, are carried on a leash and muzzle and that the relevant ticket has been purchased. In accordance with EU Reg. 576/2013 Art. 5, pets (of the species listed in Annex I Part A) may accompany the owner or a person authorised by the owner in a number not exceeding 5. In order to comply with health and hygiene regulations, pets, when accepted by the Company, must travel either in the dedicated cabins (maximum number allowed is 2 animals per cabin) or in the kennel or cattery. The person travelling with a pet is required to present the identification document required for any non-commercial transport. The Passenger using the ”four-legged friends“ cabin is responsible for the conduct of the animal throughout the journey. It is forbidden for animals to remain in the common areas; an outdoor area is available for animals to walk around, in which they must be led with a leash and muzzle. As a partial exception to the above, access to the ship's premises is permitted for guide dogs accompanying visually-impaired Passengers and Civil Defence dogs with appropriate certification and on duty. Passengers are liable for any damage caused to property or third parties by their animals. The Carrier declines any responsibility for any seizure or suppression of animals by the Sanitary Authorities of the port of disembarkation/embarkation, as well as for any damage to animals, for their escape, loss or death occurring during transport or during embarkation and disembarkation, except in the event of proven cases of wilful misconduct and/or fault attributable to the Carrier. The Passenger is in any case required at all times to behave appropriately and diligently in order to avoid and/or prevent such problems. The Passenger is also required to check that the animals transported are in order with all the sanitary documentation required at the time of the journey by the regulations in force from/to the port of destination. The GNV Company will not reimburse those Passengers who are not authorised by the Border Police and/or the Health Authority and/or the Company itself to embark and/or disembark, as they do not have the appropriate health certification for their pet.Art. 19 INFORMATION ON PASSENGERS: Upon boarding, passengers are required to inform them of any need for assistance or special care as per Art. 13.Passengers are also required to communicate their personal details at the time of booking, understood as: full name and surname (in compliance with Ministerial Decree 83/T 20/6/2007 of the Ministry of Transport), date of birth, gender, age category (infant, child, adult). It is the Passenger's obligation to communicate any changes in personal data between the time of booking and the time of boarding. Personal data is collected in accordance with Decree Law No. 251 of 13.10.1999 implementing EEC Directive 98/41 of 18.06.1998, with the regulations relating to the application of the ISPS code on anti-terrorist regulations, as well as in compliance with the provisions of European Regulation 2016/679 (GDPR) on the subject of privacy and, again, with Legislative Decree No. 196/2003 on the subject of privacy.At the time of booking, the Passenger will be asked to provide their own mobile phone number and e-mail address. Any cancellations and/or changes will be communicated to the passenger via the telephone number provided at the time of booking (also via SMS). GNV is not responsible for the impossibility of telephone contact in the event of a missing number, unreachable number, wrong number.The carrier has the right to use the personal data provided by the passenger, including information concerning purchases for the purpose of:-make a reservation and/or issue a ticket;-providing transport and related services;-accounting, invoicing, auditing;-verification and control of credit and other payment cards;-information notices related to the purchased trip (e.g. in case of schedule changes and/or cancellations); -immigration checks;-control, security, health, administrative and legal purposes;-marketing activities, market research, statistical analysis, development of new services (which will only be carried out with the Passenger's consent or for which the Carrier will give the Passenger the option to be excluded).The Passenger, solely for the above-mentioned purposes, authorises the carrier to use and, where necessary, transmit the personal data provided to:-the carrier's port and commercial agents limited to the performance of services for the journey purchased;-States and public entities, where required and in accordance with applicable law;Art.20 APPLICABLE LAW AND COURT OF JURISDICTION: the contract for the carriage of Passengers, their luggage and accompanying vehicles is governed by the Navigation Code, Regulation (EU) No. 1177/2010, the SOLAS Regulation and interpreted in accordance with Italian law. For any dispute arising from the interpretation and/or execution of the contract of carriage, the Court of the place of residence or seat of the defendant, at the plaintiff's choice, shall have exclusive jurisdiction. In the case of Passengers resident in Italy who have the status of consumer under current Italian law, the Court of residence or domicile shall have exclusive jurisdiction.

General Conditions of Carriage - Grimaldi Lines

General Conditions of Carriage - Jadrolinija

The following are the general conditions of carriage of the company in question.

The following are the general conditions of carriage of the ANEK LINES company

The following are the general conditions of carriage of the ADRIAFERRIES company.

MOBY General Conditions of Carriage

The following General Conditions of Carriage shall be adequately advertised at all ticket offices, company offices and travel agencies. The term “passenger” is understood to mean any person carried on the basis of these General Conditions for the carriage of passengers and accompanying vehicles. The passenger is obliged to comply with the prescriptions of Italian and foreign laws as well as the regulations of the carrier (both the contracting carrier and the carrier operating the carriage) and the instructions of the ship's Master. When the carrier (contracting and/or actual) is “Moby S.p.A.” for any reports or complaints, it is necessary to fill in the form on the website www.moby.it. 1) RULES OF TRANSPORT The subject of the contract is the carriage of passengers with accompanying vehicles and baggage as governed by these general conditions, by articles 396 et seq. of the Code of Navigation and, as of 31.12.2012, by Regulation EC/392/2009. A summary of the provisions of said regulation on passenger rights is available at www.moby.it and at check-in counters. The carriage of the car is regulated by Italian regulations on the carriage of accompanied baggage (art. 419 et seq. of the Nav. Code) and by these general conditions. Information on passenger rights according to EU regulation 1177/2010 is available on board ships and at check-in counters. Pursuant to Article 19.6 of Regulation EU/1177/2010 the minimum threshold below which compensation is not provided is €6 (six). The indication of the vessel that will perform the carriage is merely indicative as it is possible for the carrier to perform the same with another vessel, even of other carriers. The carrier declines all liability for any damage caused to the passenger by the delay or non-execution of the carriage if the event is the result of unforeseeable circumstances, force majeure, adverse weather conditions, strikes and technical failures constituting force majeure or other causes not attributable to it. It is, however, at the discretion of the ship's Master, in the event of events that may compromise the safety of the ship and/or passengers, to change the itinerary. The offers and conditions advertised may be subject to change up to the time the ticket is issued. For the liability regime in relation to the carriage of passengers, luggage and accompanying cars and for anything not provided for in these general conditions, express reference is made to the current regulations of the Italian Navigation Code. Until disembarkation, passengers are responsible for their hand luggage and its contents. Crossing times are indicative and calculated on the basis of the distance between ports and in favourable weather conditions. The carrier cannot be held responsible for delays due to port operations. 2) VALIDITY OF THE TICKET The ticket is personal, non-transferable and valid only for the carriage specified therein. The passenger is required to keep the contract/ticket in order to justify his right to travel and to show it together with his personal identity document to any ship's Officer or Carrier's Official during check-in operations who may request it. A passenger who is found without a ticket or who cannot prove ownership of the ticket will be required to pay double the passage price, without prejudice to compensation for damages. Upon delivery of the ticket, the customer is required to verify that all data correspond to his or her request and that the data of the accompanying vehicle correspond to what is indicated on the registration certificate and identity document. The carrier assumes no liability for errors or omissions reported later. 3) TOTAL CANCELLATION OF THE TICKET AND REFUNDS Tickets issued at ordinary fares may be refunded provided that the cancellation takes place before the booked departure date, is documented with a validation stamp, date and time by an office of the carrier or an authorised travel agency and transmitted to our Reservation Centre (limited to call centre hours). The original of the cancelled ticket must be returned to the issuing agency. Reimbursement must be requested from the issuing agency and is always subject to the following penalties (the number of days indicated does not include the day of cancellation): ORDINARY-FARE TICKETS: - 10% up to 30 days prior to departure; - 20% from 29 days up to 48 hours prior to departure; - 50% from 48 hours up to 4 hours prior to departure. No refund if cancellation occurs less than 4 hours before departure. For tickets purchased on the same day as the departure date, the cancellation fee is 100%. By purchasing the insurance policy (see information material on www.moby.it) at the same time as the carrier's ticket, if an unforeseen event indicated in the relevant conditions occurs, you may cancel the trip without losing the cost of the penalties. Fees and charges are never refundable. NO refund will be given if - the passenger does not present him/herself at departure; - tickets are cancelled prior to departure. The right to a refund is forfeited if it is not requested by 31 January following the year of the originally scheduled departure. In case of cancellation of a ticket purchased through the use of a bonus previously granted to the passenger, any refund will be made exclusively through the issuance of an additional bonus to be used for the purchase of a new ticket. 4) LOST OR STOLEN TICKETS The loss or theft of a ticket must be reported immediately to the issuing agency or port office of the contracting carrier at the time of departure. A duplicate can only be issued on condition that the original ticket has not already been used, upon presentation of proof of identity. 5) FAILURE TO RECEIVE TICKETS PURCHASED ONLINE Without prejudice to the provisions of article 4 above, in the event of failure to receive a ticket due to causes not attributable to the carrier, including but not limited to the incorrect address details provided by the passenger, the malfunctioning of the passenger's internet or mobile telephone network, computer or telephone terminal, the passenger must promptly notify the Moby Help Desk at helpdesk@moby.it. The duplicate can only be issued on condition that the original ticket has not already been used, after identification of the passenger. 6) VARIATION PENALTIES Variations of date, line, number of passengers, timetable will be accepted, within the limits of the seats and spaces available and on condition that they are requested at least 2 hours before the booked departure (limited to call centre times), subject to payment of €10.00 as reimbursement of expenses for each variation (in addition to payment of any differences), only if indicated on the ticket. A change in destination (e.g. from Corsica to Sardinia) will result in the cancellation of the reservation, with the corresponding penalties, and the reissue of a new ticket. Any fare difference and changes concerning the number of passengers, accompanying vehicles, vehicle categories and accommodation will be refunded at the issuing agency with the following penalties: 10% if made more than 30 days before departure; 20% if made more than 10 days before departure; no refund less than 9 days before departure. The number of days indicated does not include the day of the change and the day of departure. The change is permitted only within the scope of departures published on the carrier's website. The original ticket, prior to the change, must obligatorily be handed over to the agency that changed it. 7) SPECIAL OFFERS - RESTRICTIONS Taking advantage of a special offer entails certain restrictions: - Special offers are available while seats allocated to them last (seats vary according to date and line). - They are valid on all our destinations but only if there is a Best Price fare. - All published offers are valid as of 03/11/2021 and do not include any special offers and extraordinary promotional campaigns that may be proposed by the carrier during the season, which may in any case derogate from the offers and conditions in force at the time of printing without having retroactive effect or giving any entitlement in respect of contracts already concluded. - In principle, special offers cannot be purchased directly at the port on the day of departure but must be booked. - A ticket issued with special offers is changeable for Sardinia and Corsica destinations only on condition that the change is requested at least 2 hours before the booked departure (limited to call centre hours). Each modification involves the payment of a penalty, per route, of €10.00 (Corsica) or €25.00 (Sardinia), in addition to any fare differences. The above penalties shall also be applied in the event of passenger name changes. Notwithstanding the above, for the Island of Elba and for the S. Teresa - Bonifacio and v.v. route, the ticket cannot be changed (not even name changes). - A ticket issued with special offers is not refundable, not even partially, for any route/route. In the event of cancellation, the ticket will be subject to a penalty equal to the total amount paid. This regime automatically extends to all passengers added within the same booking process. - In general, special offers, unless otherwise specified, are never retroactive, nor can they be combined with other discounts or promotions. - Accompanying vehicles covered by the promotions, unless otherwise specified, are always motorbikes and passenger cars (including those registered as trucks) up to 5 m in length and 2.20 m in height. All vehicles - used for transporting goods (with or without cargo) - are not eligible for the sales promotion. In general, vans and pick-ups are not considered cars. - When accessing a promotion involving the booking of an accompanying vehicle, the boarding personnel will ascertain that this vehicle is actually being transported. If the latter is absent, the customer will be required to pay a penalty. - In general, if the port assistance staff discovers anomalies in the booking, with respect to what is present at embarkation, they will request payment of a penalty, even for the outward journey, even if it has already been made. - Penalties generally correspond to the cost of the maximum fare in our price lists. - We recommend the simultaneous purchase of a “travel cancellation policy” (see our website www.moby.it). SPECIAL FARE FOR BORN OR RESIDENT IN SARDINIA In order to take advantage of the special fares for residents and natives of Sardinia, passengers must present, at the time of ticket purchase and upon boarding, a valid personal identification document proving their residence or birth in a Sardinian municipality. In the absence of the indicated documentation, it will not be possible to embark with tickets issued at the “resident or native” fare but it will be necessary to purchase a new ticket at the full fare. The resident or native fare ticket will not be refunded. A ticket issued with a resident fare associated with a special offer is non-refundable. If the native or resident person is making the journey together with his/her spouse, the discount will be granted against self-certification, without the need to provide proof of family status. Non-resident spouses and children travelling in the absence of the native or resident person must accompany the ticket with a self-certification (available at www.moby.it) enclosing the identity document of each applicant and the native or resident Sardinian, without having to show their family status. Non-retroactive offer. For some departures, seats reserved for the resident fare may be limited. SPECIAL FARE FOR ISLAND OF ELBA RESIDENTS OR PIOMBINO RESIDENTS In order to take advantage of the special fares for residents, passengers must show a valid identity document at the time of ticket purchase and boarding, showing residence in a municipality on the Island of Elba or residence in the municipality of Piombino. For accompanied vehicles, the registration certificate must be shown, showing that the vehicle is registered to a person resident on the Island of Elba or in Piombino. The resident fare applies to the resident passenger and vehicle registered in his name. In the absence of the indicated documentation, it will not be possible to board with tickets issued at the resident fare, but it will be necessary to purchase a new full-fare ticket. The resident fare ticket will not be refunded. Offer not retroactive. 8) “TAXES, FEES, CHARGES AND OTHER COSTS” FORFAIT The amounts of the “taxes, fees, charges and other costs” forfait are subject to change up to the time the ticket is issued, except in any case for taxes, fees and changes resulting from changes in the regulations in force. 9) CHECK-IN The time limit for check-in is 30 minutes for passengers without an accompanying vehicle (port of Bastia at least 1 hour in advance), and 1 hour and 30 minutes for passengers with an accompanying vehicle (port of Genoa and Bastia at least 2 hours in advance), except in the case of any provisions issued by the Authorities. Immediately after validating your ticket, you must present yourself for boarding. After this time, the reservation lapses and boarding is no longer guaranteed. For passengers with disabilities or reduced mobility, the provisions of point 17 apply. 10) BOARDING AND DISEMBARKATION OF VEHICLES A) Accompanying vehicles fuelled by liquid gas must be declared at the time of booking and embarkation. B) Alarm and electrical anti-theft systems must be deactivated at the time of embarkation. C) Vehicles used for the carriage of goods must make reservations and are subject to the tariffs laid down for the carriage of goods and therefore do not fall within the category of “accompanied vehicles” as referred to in these conditions. The lengths of accompanying vehicles are to be considered as overall length, including towbars, drawbars or other. Camper vans, caravans, off-road vehicles or any other vehicles that are taller than m. 2.20 from the ground (and/or wider than m. 1.85, although they are not subject to any width surcharge), must be reported at the time of booking. Vans exceeding 6 m in length must be booked by contacting the freight office on 02 57517461. Failure to comply with the above may result in the carrier cancelling the booking and automatically placing you on the waiting list for the day, subject to payment of the difference due in addition to the €50.00 penalty for the outward journey, even if you have already made it. Accompanying vehicles shall not be embarked in the chronological order of their arrival at the quay, but according to the instructions given by the ship's Captain and/or his subordinates and may be accommodated on any of the ship's decks. They must be boarded, parked (with the handbrake on, gear engaged and lights off) and disembarked at the passenger's care and responsibility. Please do not set the alarm but make sure that the doors and luggage compartment are securely closed. The accompanying vehicle, including any trailer or caravan with its contents, is accepted by the carrier as a single load unit. Also pursuant to Article 412 of the Code of Navigation, any damage to the accompanying vehicle or any other damaging event occurring on board ships must be reported before disembarkation. To this end, the passenger must present a report to one of the ship's officers who will make the ascertainment on a special form, which must be signed by the passenger. 11) PREGNANT WOMEN In the case of pregnant women in an uncomplicated gestational state, having completed the 6th month of pregnancy, the passenger must obtain a medical certificate issued no more than seven days prior to departure attesting to her fitness to undertake the sea voyage, which must be presented to the ship's Officer or to the Commissioner who requests it, or to the ship's crew. In the event of pregnancy complications, the passenger must be provided with a medical certificate authorising the trip regardless of the month of gestation. This is without prejudice, however, to the Master's discretion to refuse passage should he consider that the passenger is not fit to undertake the trip. 12) UNACCOMPANIED MINORS Children between 12 and 17 years of age may also travel unaccompanied, under the responsibility of those exercising parental authority. It is necessary to present at boarding, a written declaration, containing all the information indicated on the ticket, in which the parent or those exercising parental authority assume responsibility for the journey made by the minor, enclosing, in addition, the family status and identity document of the undersigned. Children under 12 years of age may not travel alone but must be accompanied at embarkation, disembarkation and during the trip by at least one other adult passenger. If travelling to France, minors must have a valid document for foreign travel. From 28 June 2012, all minors will only be able to travel abroad with an individual travel document; from this date, all minors“ entries on their parents” document are no longer valid. 13) ANIMALS AND PROTECTED SPECIES They will be embarked only if provided with a ticket, rabies vaccination document where required and a valid medical certificate. In compliance with the provisions of the Ministry of Health Order of 27/8/2004 and published in the Official Gazette no. 213 art. 2, we remind you that dog owners must wear a muzzle and keep their dogs on a leash. Pets are not allowed in the cabin except in cabins with pet access or in the armchair lounge. They are only allowed on the outside decks of the ship or, where available, in the appropriate shelters subject to availability. Guide dogs intended to assist the visually impaired, if provided with the appropriate documentation, are exempt from paying the fare. Specimens belonging to protected animal or plant species, in compliance with Art. 727-bis of the Penal Code, implementing Community Directives 92/73/EC and 2009/147/EC, as well as Law no. 150 of 7/2/1992 implementing Council Regulation (EC) no. 338/97 of 9.12.1996, may only be transported if in possession of the relevant licence or certificate and under the conditions stipulated therein. 14) TRANSPORT OF WEAPONS In compliance with the Regulations for maritime navigation Presidential Decree no. 328 of 15/2/1952 Art. 384 - “Passengers, upon embarkation, must hand over the weapons and ammunition in their possession to the ship's captain, who will take care of them until disembarkation. Withdrawal of the arms or ammunition from those who hold them by reason of their office or service is permitted only for serious and ascertained reasons to be indicated in a special declaration at the time of withdrawal.” Failure to report the carrying of weapons is sanctioned under Article 1199, second paragraph of the Code of Navigation, unless it constitutes a more serious offence. 15) INFORMATION ON PASSENGERS In compliance with Decree Law no. 251 of 13/10/1999 implementing EEC Directive 98/41 of 18/06/1998 and with the regulations concerning the application of the ISPS code on anti-terrorist regulations, the following is hereby communicated: all boarding passengers are required to inform the carrier of any information relating to their need for special assistance in emergency situations. All passengers, including minors, must present themselves at the boarding gate with a valid identity document; if not, boarding will be denied. Passengers requiring assistance for embarkation (people with mobility difficulties, etc., whether by car or on foot) must communicate this at the time of booking, contacting the actual carrier's call centre to find out about the availability of suitable accommodation and/or ease of access on board; they are also required to present themselves for embarkation at least 60 minutes in advance, pointing out this need to the quayside and/or on-board staff in order to allow the car to be embarked near suitable access to the ship and possible assistance during embarkation and disembarkation operations. Passengers are also required to communicate their personal details at the time of booking, understood as: SURNAME, NAME, SEX, NATIONALITY, AGE CATEGORY (infant, child, adult and infant), DATE AND PLACE OF BIRTH. In the event of a change in the data highlighted above between the time of booking and the time of boarding, passengers are obliged to communicate these changes. Personal data, collected in accordance with this article, are kept only for the time necessary for the purposes of the aforementioned decree and/or in compliance with the provisions of Legislative Decree No. 196/2003. Please note that for departures from Italy to France or vice versa, a valid document for foreign travel (passport or identity card, even for minors) is required upon boarding. From 28 June 2012, all minors will only be able to travel abroad with an individual travel document; from this date, all minors' entries on their parents' document are no longer valid. For Corsica, passengers must be in possession of documents valid for foreign travel. 16) PASSENGER'S HEALTH CONDITIONS The on-board doctor, where present, provides assistance only in cases of emergency; the carrier does not, therefore, accept passengers requiring medical assistance during transport, except as provided for in point 17 below. In the presence of a suitable medical certificate issued no more than 48 hours before departure and issued by a public health facility (hospital, ASL), stating that the passenger does not require medical assistance during carriage, the carrier will embark said passenger, declining all liability in this regard. It is also subject to the judgement of the captain and the on-board doctor, if any, to board a passenger who is in such a physical or mental condition that he/she is unable to undertake the journey or is in such a condition as to cause discomfort or danger to him/herself or others due to the abuse of drugs, hallucinogens and alcohol. In all of the aforementioned cases, the passenger shall not be entitled to compensation for damages and shall be liable for damages caused to his or her person, the ship, all of its fittings or equipment, third parties as well as third parties' property. The acceptance of the passenger on board by the carrier shall not be considered as a waiver of any right of the carrier to enforce its reservations about the passenger's condition, whether or not known to the carrier at the time of embarkation and/or departure of the vessel. 17) PEOPLE WITH DISABILITIES AND PEOPLE WITH REDUCED MOBILITY The carrier accepts reservations from disabled persons and persons with reduced mobility under the same conditions applicable to all other passengers, subject however to the provisions of Regulation EU/1177/2010 (a notice regarding this regulation is available at www.moby.it). Disabled persons or persons with reduced mobility must notify the carrier at the time of reservation or advance purchase of the ticket of their specific needs with regard to accommodation, seating, required services or the need to carry medical equipment provided such needs or requirements are known at that time. The notification may be sent to the travel agent or the tour operator from which the ticket was purchased. The Carrier will provide the passenger with the necessary information regarding the conditions of access and assistance on board, including the times of presentation at the port of departure. If strictly necessary, the Carrier may require that a disabled adult person or an adult person with reduced mobility be accompanied by another person (accompanying person) capable of providing the necessary assistance to the disabled person or person with reduced mobility. Such an accompanying person shall be transported free of charge. Where a disabled person or person with reduced mobility is accompanied by a recognised assistance dog, that dog shall be accommodated together with that person, provided that the Carrier is notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board passenger ships. The Carrier may refuse to accept a reservation from, to issue a ticket to or to embark a disabled person or person with reduced mobility for the purpose of complying with applicable safety requirements established by international, European Union or national legislation or for the purpose of complying with safety requirements established by the competent authorities; or where the design of the ship or port infrastructure and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of that person in a safe or operationally feasible manner; in such a case, the disabled person or person with reduced mobility shall be notified immediately of the specific reasons. Upon request, those reasons shall be notified in writing to the disabled person or person with reduced mobility no later than five days after the request. If the disabled person or person with reduced mobility, who holds a reservation or ticket and has been duly notified, is nonetheless denied embarkation, that person and any accompanying person shall be offered the choice between the right to reimbursement and re-routing, subject to all safety requirements being met. The carrier is liable for damage resulting from the loss of or damage to mobility equipment or other specific equipment used by disabled persons or persons with reduced mobility if the incident which caused the damage was due to the fault or neglect of the carrier or the terminal operator. The fault or neglect of the carrier shall be presumed when the damage was caused by a shipping incident. The compensation referred to in paragraph 1 shall correspond to the replacement value of the equipment concerned or, where applicable, to the costs of repair. These provisions shall not apply where Article 4 of Regulation (EC) No 392/2009 applies. Disabled passengers or passengers with reduced mobility who also require boarding assistance must inform the Carrier at least 48 hours in advance of their needs and present themselves at least 60 minutes before the departure time. 18) BOARDING INFORMATION AND NAVIGATION REGULATIONS Passengers upon boarding are required to take all valuables and anything else they may need during the crossing from the accompanying car (all ships are air-conditioned). The carrier is not liable for any missing items and/or equipment from the car. It is strictly forbidden to disembark from the ship after embarkation. If the ship is equipped with a side entrance for foot passengers, access to the garage with the car is allowed only to the driver, the other passengers must use the side staircase with the nominal check-in coupon.It is absolutely forbidden to enter the ship's garage during navigation. 19) ACCOMMODATION At the time of embarkation it is essential to present yourself at the Reception desk on board for cabin or seat assignment. Failing this, the same will be put up for sale 1 hour and 30 minutes after the departure of the ship. Cabins must be vacated at least one hour before arrival in port. 20) SECURITY INFORMATION AND ISPS COSTS In compliance with the international ISPS code concerning anti-terrorist regulations, passengers are informed that they are required to show their travel ticket and identity document if requested by a ship's officer or other security personnel. They are also required to consent to any inspection of their baggage or vehicle if requested to do so. Such inspections may also be carried out by port facilities. Please note that while ships are in port, it is forbidden to come within 50 metres of the ship and its moorings. Furthermore, in connection with the application of the ISPS code, the carrier informs you that the port authorities may have further requests and the payment of additional fees, not yet quantified at the time of printing this brochure. In the ports of Bastia, Bonifacio and Nice, passengers without accompanying vehicles cannot embark: - Category A weapons (firearms, bombs, laser beam weapons, etc.) - Propane/Elium - LPG - Diesel fuel - Fire extinguisher - Diving equipment - Fireworks. Passengers with accompanying vehicles are not allowed to embark: - Category A weapons (Firearms, bomb, laser beam weapons, ...). 21) VEHICLE PLATES According to current regulations, the Authorities oblige shipping companies to provide the identification number of the licence plate of all accompanying vehicles carried: passengers with accompanying vehicles are therefore obliged to provide such data to the shipping company. This regulation does not apply to journeys to and from the Island of Elba. 22) LOST OBJECTS Should passengers forget or lose personal items on board, they may contact the ship's reception desk or, once disembarked, they may fill in the appropriate form which can be downloaded from the actual carrier's website (which, in the case of Moby is www.moby.it) and send it to the relevant e-mail address (for Moby: oggetti.smarriti@moby.it). The carrier, as soon as it receives the report, will immediately carry out all necessary searches, without being liable for any compensation in the event of failure to find the objects forgotten or lost on board by the passenger. Items found and mailed will be stored for 6 months. 23) LIABILITY OF THE ACTUAL CARRIER If the maritime carrier operating the carriage is not the contracting carrier, the actual carrier assumes liability for the carriage in accordance with Article 1681 of the Civil Code and Regulation EC/392/2009, so the passenger has the right to take direct action against it. The indication of the actual carrier, if different from the contracting carrier, may take place from the moment of pre-notation in which case it shall be indicated on the ticket or by notification within 24 hours of departure. 24) APPLICABLE LAW AND COURT OF JURISDICTION The contract of carriage of passengers, luggage and accompanying vehicles is governed, except as provided for in these general conditions, by Italian law, and is interpreted in accordance with the same. For any dispute arising from the interpretation and/or execution of this contract the competent court of jurisdiction is exclusively that of the registered office of the carrier. In the case of a passenger who qualifies as a consumer under current Italian law, the court of residence or domicile of the same shall have exclusive jurisdiction, provided that the consumer is resident or domiciled in a Member State of the European Union. 25) GROUP RATES There are special rates for groups, for information contact the call centre or travel agencies. 26) CARRIAGE OF GOODS Moby offices are available for any information, quotations and bookings concerning the carriage of goods (Call Centre Merci 02 57517461). Any updates made to the general conditions of carriage, special offers or operations will be published on www.moby.it.

GENERAL CONDITIONS

• Cancellation up to 30days before departure: 100% refund
• Cancellation from 29days till 7 days before departure: 75% refund
• Cancellation from 6 days till 24hours before departure: 50% refund
• For non-show tickets there is no refund

The following are the general conditions of carriage of the company in question.

The following are the general conditions of carriage of the company in question.

Below are the company's general conditions of carriage:

Below are the general conditions of carriage of the company in question in English.

Below are the general conditions of carriage of the ALILAURO company.

These conditions indicate the rules to be applied for the carriage of passengers and their effects on the units belonging to the Lauro Group. These regulations are understood to be accepted in full, by the passenger, at the time of purchasing the ticket, which makes express reference to them. The purpose of the contract is transport as governed by articles 396 et seq. of the Navigation Code and European Regulation 1177/2010 . The indication of the vessel that will perform the carriage is merely indicative, as substitution with another vessel is possible. The carrier is not liable for damage caused by delay or non-execution or inexact execution of the carriage if the event is the result of unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes not attributable to it. In the event of events that may compromise the safety of the ship and/or passengers, the ship's Master has the right to change the itinerary. The advertised fares and conditions may be subject to change until the ticket is issued. For anything not provided for in these conditions regarding the liability regime in relation to the carriage of passengers, express reference is made to the current regulations of the Code of Navigation. Until disembarkation, passengers are responsible for their luggage and its contents. Crossing times are indicative and calculated on the basis of the distance between ports, in favourable weather conditions. The Company cannot be held responsible for delays due to port operations.

1. TICKETS  A prerequisite for travelling on Alilauro's vessels is that the passenger is in possession of a regular ticket, which can be purchased at all authorised points of sale and also via the Internet. The ticket constitutes a contract of carriage and must be kept for the duration of the journey. If the ticket indicates the passenger's name as compulsory for particular routes or even if there is no such indication, it may not be transferred without the express consent of the carrier. The Resident Ticket is strictly personal and valid only if presented to the crew upon boarding together with a valid identification document. The application submitted by the user to the competent Registry Office and aimed at obtaining a change of residence is not a suitable document to prove the existence of an established residence and, therefore, does not confer any right to the facilitation envisaged for residents. Holders of a concessionary ticket may have their ticket and identification document jointly checked by authorised personnel throughout the journey. The presentation of the ticket entitles the passenger to embarkation and transport to the destination of arrival; if, however, in the unquestionable judgement of the Captain, the Navigation Company or the competent Authorities, there are security reasons that prevent embarkation, the passenger will be denied. The ticket is only valid for the one journey indicated on it. Tickets not used by the date of departure will lose their validity without the right to reimbursement. 

General Conditions of Carriage - Sardinia Ferries

The following are the general conditions of carriage of the company in question.

General Conditions of Carriage - Minoan Lines

The following are the general conditions of carriage of the company in question.

The following are the general conditions of carriage of the company in question.