The following are the general conditions of carriage of the company in question.
The carriage of passengers and their accompanying baggage and vehicles is subject to a) the Athens Convention relating to the Carriage of Passengers and Baggage by Sea 1974 and the Protocol of 13 December 1974 (hereinafter referred to as the “Athens Convention”); b) the Greek Private Maritime Code; c) the General Conditions of Carriage of Superfast Ferries S.A. or Blue Star Ferries S.A. acting on behalf of the owners of the vessels (as the case may be), together referred to as the “General Terms and Conditions”. These General Terms and Conditions include exclusions and limitations on the carrier's liability in the event of death, illness or damage to or theft of vehicles or baggage or due to delay or diversion under the Athens Convention 1974.
Limits of Liability
Fares and timetables are based on the conditions in force on the date of printing. In the event of any change in the conditions after printing, Superfast Ferries S.A. and/or Blue Star Ferries S.A. reserves the right to modify the timetables or withdraw from the contractual obligations. In the event that the obligations are not met, the customer will be entitled to a full refund of any payment made. However, Superfast Ferries S.A. and/or Blue Star Ferries S.A. shall not be liable for any damage caused by the following. In the event of an increase in the price of fuel, monetary instability or other unforeseeable circumstances, Superfast Ferries S.A. and/or Blue Star Ferries S.A. reserves the right to change the fares without prior notice.
Reservations
In accordance with SOLAS international regulations, we remind you that you will be asked for the following information at the time of booking: Name/Surname, Gender, Nationality, Date of birth, Vehicle type and number plate (if applicable). Passengers coming from non-European countries (and not covered by the Schengen Treaty) will have to provide the following information: Passport number and expiry date, Visa expiry date (if applicable).
Ticket validity
tickets are valid for one year from the date of issue, except for tickets with limited validity.
Change
Fares for tickets purchased in other countries or on board may vary according to exchange rate fluctuations.
Cancellations - Refunds
In the case of cancellations made at the Travel Agency, Port Agency, Premium Sales Agent or the office of Superfast Ferries S.A. and/or Blue Star Ferries S.A. where the booking and payment have also been made, the following refunds are provided. l Refund of 100% of the amount up to 21 days prior to departure. l Refund of 50% from 20 days up to 24 hours prior to departure. l Superfast Ferries S.A. and/or Blue Star Ferries S.A. has no obligation to refund if the cancellation is made within 24 hours prior to the ship's departure or if the passenger fails to appear at check-in. l In the case of a partial cancellation of a round-trip for which one leg has already been made, the passenger will be charged the fare corresponding to a one-way trip and will be refunded in accordance with the above conditions. l In the case of a full cancellation of a round-trip, the passenger will be refunded in accordance with the above conditions (date of cancellation will be decisive). The refund may be requested up to 3 months after the date of travel. Requests for refunds may be made in writing. Cancellations and refunds can only be made at the Travel Agency, Port Agent, Premium Sales Agency, or at the offices of Superfast Ferries S.A. and/or Blue Star Ferries S.A. where the booking and payment were also made. Port offices may cancel a reservation after the check-in procedures have been completed, but cannot make refunds. Supefast Ferries S.A. and/or Blue Star Ferries S.A. shall be entitled to retain the total value of the ticket if the passenger interrupts the journey at an intermediate port, unless such interruption is due to illness, accident or force majeure.
Return to open date
Passengers with a return ticket with an open return date must book their return journey well in advance through the Travel Agency, Premium Sales Agent, Port Agent or the offices of Superfast Ferries S.A. and/or Blue Star Ferries S.A. where the booking and payment were also made. Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in the middle or high season or in a period when a new fare is in effect, the difference between the current fare and the fare already paid will be paid. Superfast Ferries S.A. and/or Blue Star Ferries S.A. does not guarantee to passengers holding open-date tickets that they will be carried on the travel dates indicated by them.
Lost tickets
If the ticket is lost, the passenger must immediately notify the issuing agency. The ticket can be reissued and can be collected by the holder upon presentation of a valid identity document. Note: at check-in, all passengers must provide proof of valid ticket possession either with an identity card or passport.
Reductions
Superfast Ferries S.A. and/or Blue Star Ferries S.A. requires valid identity documents when requesting discounted fares, e.g. from children, young people, seniors, students.
Group requests
Group fares can be requested through Superfast Ferries S.A. and/or Blue Star Ferries S.A. Travel Agencies and Premium Sales Agents. A group consists of a minimum of 16 passengers.
Unaccompanied children
Superfast Ferries S.A. and/or Blue Star Ferries S.A. does not accept bookings for children under 15 years of age unaccompanied by adults. Reservations of children between 15 and 18 years of age are only accepted if there is parental agreement or permission from the person legally responsible in writing to make the trip unaccompanied. The relevant forms are available from Superfast Ferries S.A. and/or Blue Star Ferries S.A.
Passengers with special needs
On board our ships there are cabins custom-designed for ease of access and movement for passengers with special needs. Due to the limited number of these cabins, it is advisable to book well in advance.
Pets
A limited number of cabins are available in which it is possible to take accompanying pets. It is necessary to book these cabins well in advance. If they are all already booked, we offer a small number of kennel spaces as an alternative, for which you still need to book in advance. Owners or their caretakers must present an animal health certificate; EU citizens must also have the animal's EU passport and comply with all entry procedures. All cats, dogs and ferrets must have valid rabies vaccination documentation. Animals are not allowed in the interior areas of the ship (bars, restaurants, and public areas) or in vehicles (unless you have booked camping on board), and access to the vehicle deck is prohibited during the voyage. For walks in the outdoor areas, animals must be led with a muzzle and leash and accompanied by the owner or guardian. The owner or guardian of the animal is fully responsible for the care, safety and hygiene of the animal and compliance with all relevant laws and regulations.
Camping on board (offer only valid for the Adriatic Sea)
Camping on board is permitted from 1 April to 31 October. Due to the limited space reserved for camping on board, we recommend booking well in advance. For safety reasons, the use of gas or other fuels for cooking on board is strictly prohibited. Please pay attention to the information on camping on board available.
Meals
Meals are not included in the ticket price.
Personal Objects
Superfast Ferries S.A. or Blue Star Ferries S.A. is not responsible for any loss of money or valuables left unattended in common areas or inside cabins. Please report any loss at the Reception desk on board the ship or contact Customer Service.
Embarkation formalities
All passengers must be in possession of a valid passport and other valid travel documents. Superfast Ferries S.A. or Blue Star Ferries S.A. will not be held liable in the event that the authorities prohibit a passenger from continuing their journey. Superfast Ferries S.A. or Blue Star Ferries S.A. reserves the right to deny boarding to any person who is not in possession of valid identification documents. If the immigration office imposes a fine on Superfast Ferries S.A. or Blue Star Ferries S.A. the amount of the fine will be charged to the passenger who has not provided the required legal documents. If the immigration office does not grant an entry visa, the passenger will be repatriated at his/her own expense. For further details, citizens of all countries are requested to contact their consulate. Infants and children also require an official identification document. All persons and items brought on board the ship may be checked. Persons who refuse to comply with this request will be refused entry on board and will also be reported to the relevant port authorities. All passengers must present their boarding pass to the authorised ship's personnel and must have valid passports and other travel documents. The carrier reserves the right to deny boarding to any person without a valid boarding pass and valid documents or who is unable to prove his/her identity. Once on board the ship you are not permitted to disembark before departure. Should you wish to do so, you will have to take all your luggage and/or car with you. Please declare any weapons in your possession. On the North Sea route, immigration control is compulsory.
Currency on board
The currency on board is the Euro (sterling is accepted on the North Sea route).Exchange office and ATM machines (only on the Adriatic route) are available. All major credit cards are accepted.
Telecommunications & Internet
The following means of communication are available on board: coin-operated satellite phones The use of your mobile phone during the entire journey. Special rates apply for the satellite roaming service. For further information, please contact Reception on board. An Internet corner and wireless Internet connection (WI-FI) for the entire journey.
