General conditions of carriage Grandi Navi Veloci

GENERAL CONDITIONS FOR THE CARRIAGE OF PASSENGERS, THEIR LUGGAGE AND ACCOMPANYING VEHICLES. The purchase of a ticket implies the Passenger's unconditional acceptance for all legal purposes of the following General Conditions of Carriage of Passengers (GTCP). DEFINITIONS: The term “Passenger” means any person carried on the basis of a ticket issued by the carrier and/or authorised agencies. The term “carrier” and/or “Company” means Grandi Navi Veloci S.p.A. “Subject matter” of the contract is the carriage service as governed by articles 396 et seq. of the Italian Navigation Code. The carrier undertakes to transport the passenger and the accompanying vehicle under the following conditions, which the passenger undertakes to examine and observe in full before purchasing and/or booking the ticket. The maritime transport service refers to the route indicated on the ticket including accommodation on board and any accompanying vehicle. Any additional services provided by the maritime carrier do not form part of the contract. The term “maritime carrier” means the contracting carrier and the actual carrier. The ship used for the carriage may be part of the GNV fleet or of another actual carrier. “Disabled Passenger” or “Passenger with Reduced Mobility” is any passenger whose mobility when using a means of transport is reduced as a result of a physical (sensory or motor) mental or psychological disability, impairment, or any other cause of disability or impairment, whether permanent or temporary, whose condition requires special assistance and the adaptation of services to passengers on the ship as a consequence of such disability. Art. 1 VALIDITY: the ticket is personal, non-transferable and valid only for the carriage specified therein. The Passenger is obliged to diligently guard the contract/ticket to justify his right to travel and to show it to any Ship's Officer or Company official who requests it. A Passenger without a ticket must notify the Master and/or Purser immediately. Failing this, he/she will be required to pay double the price of the passage to the port of destination, without prejudice, however, to compensation for damages. Art. 2 PRICE: the price indicated on the ticket is that of the carrier's tariff in force on the date of its issue. The fare is not fixed and is subject to decrease or increase. Special discounts and reductions have no retroactive effect on already issued tickets. Native/resident fares are not available on all departures and accommodations. Quotations do not confirm the price and do not guarantee seats on the ship. Taxes and fees for embarkation and disembarkation, stamp duty, etc., where due, as summarised on the ticket, are the responsibility of the Passenger. The ticket price is inclusive of taxes and port fees that the Company pays to each competent Authority according to the procedures established by them and that may vary from year to year. For Passengers bound for Tunisia only, in compliance with the Tunisian Law provision TUN n°2016-78 of 17/12/2016, the payment of the Passenger Disembarkation Additional Tax is due for the Amount of twenty (20) Dinars (or the equivalent in Euros on the date of payment). Said tax shall be paid at check-in; the GNV Maritime Carrier shall remit the amounts due directly to the Tunisian Treasury 2.1 If the Passenger buys their ticket through the “PURCHASE ON LINE” web channel, the contract of carriage will only be deemed to be finalised once the booking system has communicated the booking reference number and ticket number (failure to receive the Internet Ticket does not affect the issue of the ticket already confirmed on the screen). 2.2 Unless otherwise specified, the price indicated on the Ticket does not include the provision of food on board, which remains the responsibility of the Passenger. Prepaid meal packages (at a special rate) and only for group customers of at least 12 persons, can be purchased when booking the ticket. The type and composition of the package varies depending on the line and ship operation. It is also possible to purchase a voucher of different denominations (food pass) at a discounted rate that allows consumption at onboard catering outlets: when booking the ticket at port ticket offices at the on-board reception prior to the ship's departure. Please consult our website www.gnv.it for further details and information. For any cancellations and/or cancellations, please refer to Article 6 of the General Conditions of Passenger Transport (GTCT) in force. 2.3 In the event of a booking and issue of a ticket by a Passenger who needs to receive an electronic invoice in the name of a Public Administration entity, the Passenger is obliged to request at the time of booking the issue of an electronic invoice indicating the details of the entity in whose name the invoice is to be issued, such as (i) name, (ii) Tax code/VAT number, (iii) IPA Code, (iv) Tender Identification Code (CIG), (v) Unique Project Code (CUP), (vi) indication of whether or not the invoice is a “split payment” invoice and (vii) indication of the PEC e-mail address. For electronic invoicing to the P.A. the Passenger Assistance Service is available from the Groups Office tel. +39 010 2094591. 2.3.1 For the Passenger who needs to receive an electronic invoice for the ticket to be purchased, the service is available by accessing the dedicated page of the website www.gnv.it ’request invoice“. In the absence of the aforementioned communication, the Maritime Carrier shall not be able to provide electronic invoicing and shall not be liable for any claim whatsoever. 2.3.2 The request to issue an invoice for individual passenger tickets must be made by filling out the online form on the website www.gnv.it within the fourth (4th) day from the date of ticket issueThe request must be made for each new ticket replacing the previous one. A single monthly summary invoice (and/or possible credit note) will be issued. Following this request, GNV will issue an invoice in accordance with Article 21, paragraph 4 of Presidential Decree 633/1972, sending it exclusively by e-mail to the address indicated on the form completed in the aforementioned form. For all dossiers issued by the GNV Groups office, a monthly summary invoice will be issued using the data provided when the dossier was opened. Please pay the utmost attention to the compilation of the compulsory data requested; in the event that they should turn out to be even partially incorrect, it will not be possible to proceed with the request to issue the invoice. 2.3.3. Invoices for catering and shops can be requested and issued directly on board at the front desk of the ship's purser's office. Art. 3. ACCOMMODATION: The Passenger will occupy the seat indicated on the ticket and if not available the one indicated to him by the Captain or the Purser. The Company, in case of objective necessity, has the right to assign the Passenger to a different seat. In the event that the seat assigned is of a higher type, no difference in fare will be requested, whereas if the new seat is of a lower type, the Passenger will be paid the difference paid in excess, without prejudice to the Passenger's right to terminate the contract in accordance with the law, by accessing the dedicated section https://www.gnv.it/it/assistenza/contatti/segnalazioni. 3.1 Accommodations (cabins and seats) must be vacated in advance of the ship's arrival time to allow disembarkation operations to take place safely. The procedures and times for the release of accommodations, as well as the indications of the meeting points in the common areas, shall be announced by the Ship's Command. 3.2 If Passengers with reduced mobility need a special cabin for the disabled, they must promptly inform the Company, which, in order to guarantee comfort and safety for the Disabled Passenger and the Passenger with Reduced Mobility for the entire duration of the trip, will have to assess the actual availability of the same, since such accommodations are, in fact, available in a limited number. Disabled Passengers and Passengers with Reduced Mobility may book a special disabled cabin by calling +39 010/20 94 591. More information is available in the dedicated area on the www.gnv.it website. Art.4 PRESENTATION FOR BOARDING: (i) domestic and EU journeys - the established check-in time is within two hours before the scheduled departure time of the ship for Passengers with accompanied vehicles, while for Passengers without accompanied vehicles it is one hour; (ii) non-Schengen journeys - the established check-in time is within four hours before the scheduled departure time of the ship for Passengers with and without accompanied vehicles. Presentation beyond these deadlines will result in denial of boarding. Passengers who have checked in must remain within the boarding area until they actually board the ship, as they are not permitted to leave this area. In any case, it is the Passenger's obligation to verify well in advance any changes in the ship's departure time and check-in time through the dedicated channels (Ticket Offices, Travel Agencies, website www.gnv.it). 4.1 Passengers with reduced mobility during embarkation and while waiting at the apron will be given instructions on how to park their car at the garage deck in order to reach the lifts more easily. Art. 5 MISSED DEPARTURE: Passengers who do not present themselves in the time indicated above for check-in, or who do not board the ship scheduled and indicated on the boarding card, do not have the right to a refund, even partial, of the price paid and must in fact complete the payment of the passage price if they had not paid it in full. Furthermore, no refund will be granted in the following cases (i) denied boarding for security reasons, even if the Passenger shows up within the aforementioned times; (ii) if the Passenger is in possession of documentation that is not suitable for boarding or disembarkation at the port of destination; (iii) if the Passenger, after having checked in, does not present him/herself in time for boarding; (iv) if the Passenger is not indicated in the ticket's names, (v) if the Passenger is not in possession of a suitable health document in relation to the applicable health protocols (e.g. green pass and/or PCR test no more than 48 hours prior to scheduled departure) Art. 6 WITHDRAWAL AND REFUND: Withdrawals must be communicated by the Passenger to the Company directly or through the Travel Agency within the following time limits and with the application of the following penalties: from the time of booking until 20 days before departure 25%; from 19 days until 4 days before departure 30%; from 3 days until 2 hours before departure 50%. Tickets purchased in advance are non-refundable. The aforementioned deductions are applied to the total of Passenger fares, booked vehicles and related surcharges and taxes. The date and time of cancellation must be noted on the ticket by the company or travel agency that issued the ticket. The calculation of the time limit starts on the day following the date of cancellation and includes the date of departure. No reimbursement is due to anyone who cancels/cancels less than two hours before the scheduled departure time, or to anyone who does not arrive in the time set for embarkation without having given prior notice to the Company of the occurrence of one of the circumstances set out in Article 400 of the Nav. Code. In the event of cancellation of a ticket that has already been modified, the most onerous penalty assessed according to the date of the modification will be applied. The possibility of partial cancellation of the ticket is not foreseen, therefore the cancellation is understood to refer to the entire ticket. Passengers are advised to take out an insurance policy to cover the above-mentioned cancellation penalties. Tickets issued with a promotional fare code are refundable and changeable. Tickets issued with a special return fare code can only be cancelled at the same time for both the outward and return legs. Tickets are refundable and modifiable and in the event of cancellation due to withdrawal by the Passenger: from the time of booking up to 4 days before the scheduled departure no penalty applies; from 3 days up to 2 hours before departure 50% The Passenger who does not make use of the purchased journey is entitled to request reimbursement of the port ”fees“, by sending a written request, by registered mail with return receipt, to the Contracting Carrier at its head office in Genoa - via Balleydier, 7 cap. 16149 On routes to/from Morocco, for tickets issued from 29.6.2021 onwards, the following penalties will be applied to withdrawal conditions: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30% from 3 days up to 2 hours before departure 50%. Tickets purchased in advance are non-refundable, limited to the amount paid in advance and until actual conversion into a final ticket. On routes to and from Tunisia, for tickets issued from 05.07.2021 onwards the following cancellation fees apply: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30% from 3 days up to 2 hours before departure 50%; Tickets purchased in advance are non-refundable, limited to the amount paid in advance and until the actual conversion into a final ticket.On routes to and from Sicily and to and from Sardinia, for tickets issued from 01.08.2021, the following penalties apply to cancellation conditions: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days prior to departure 30%; from 3 days up to 2 hours before departure 50%; tickets purchased in advance are non-refundable, limited to the amount paid in advance and until actual conversion into a final ticket. The aforementioned deductions are applied to the total of Passenger fares, booked vehicles and related surcharges and taxes. The date and time of cancellation must be noted on the ticket by the company or travel agency that issued the ticket. The calculation of the time limit begins on the day following the date of cancellation and includes the date of departure. No reimbursement is due to anyone who cancels/cancels less than two hours before the scheduled departure time, or to anyone who does not arrive in the time set for embarkation without having given prior notice to the Company of the occurrence of one of the circumstances set out in Article 400 of the Nav. Code. In the event of cancellation of a ticket that has already been modified, the most onerous penalty assessed according to the date of the modification will be applied. The possibility of partial cancellation of the ticket is not foreseen, therefore the cancellation is understood to refer to the entire ticket. Passengers are advised to take out an insurance policy to cover the above-mentioned cancellation penalties. Only for the routes to Sicily and Sardinia, until 24.10.2021, in case of substitutions on the ticket, no ”substitution fee’ will be applied. On the routes to and from the Balearic Islands and to and from Albania, until 24.10.2021, it is possible to cancel the ticket without penalty up to 4 days before departure and in case of substitutions on the ticket no “substitution fee” will be applied. 6.1 For bookings made in the period between 25/10/2021 and before 8/11/21: (i) for travel from February to September 2022 on all routes operated by GNV the Passenger will be able to enjoy: Greater flexibility in the planning of their journey, thanks to the elimination of cancellation penalties (up to 4 days before departure) and replacement penalties exclusively on the routes to/from the Balearic Islands and to/from Albania (in the event of a change to the ticket, the Passenger will only be required to pay any difference in the fare of the new booking, determined, by way of example, by: date changes, added meals, people, etc.). (ii) for pre-sales Possibility of purchasing in presale mode by paying a lower, reduced amount from 30% to 10% of the total ticket price (minimum €50.00). The pre-sale cannot be modified or cancelled and failure to confirm the departure will result in the loss of the amount paid. Free cancellation penalties will only be applied if the pre-sale purchase is paid within the validity period of the free cancellation penalties; cancellation policies for final tickets are subject to the General Conditions of Passenger Transport in force on the date of conversion. 6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified upon prior notice in the dedicated section of the website www.gnv.it/it/prenota-sereno/safe. Art. 7 VARIATIONS: In the event of ticket changes, no fixed fee will be payable, but only the possible adjustment of taxes and bunker surcharge, i.e. the amount that will be fixed in advance and published, and any fare differences if the change results in a higher fare than the original one (excluding the lines to/from Tunisia from 5/07/2021, lines Sète - Tangier, Sète - Nador and Genoa-Tangier, the latter for issues from 29/06/2021: the replacement of the ticket entails the application of a €50.00 fee on the lines to/from Morocco and on the lines Genoa-Barcelona, Genoa-Tunis and Civitavecchia-Tunis, and €20 on the line Palermo-Tunis and (iii) €25 on the Italian domestic cabotage lines (e.e.g. Genoa-Palermo, Genoa-Porto Torres, Genoa-Olbia, Civitavecchia-Palermo/Termini Imerese, Civitavecchia-Olbia, Naples-Palermo). Tickets issued at a special return fare (A/R) may only be changed at the same time by charging the fixed fees on both tickets. Changes are not permitted when check-in is in progress. For all tickets issued at special and/or special conditions, no changes are permitted. Any change in the issued ticket does not entitle the passenger to a refund, while the difference in the changed ticket is payable if the change results in a higher accommodation and/or price. Tickets can be changed via www.gnv.it, the Contact Centre and via an authorised travel agency. Tickets purchased in advance cannot be changed until after conversion into a final ticket and payment in full Art. 8 DEPARTURE PREPARTIONS/DELAYS OF DEPARTURES OR ARRIVALS - SUPPRESSIONS OF DEPARTURES - ITINERARY CHANGES: the Passenger must ascertain, prior to departure, that there have been no changes to the timetable shown on the ticket. The Company, for the cases foreseen by the Navigation Code and for cases of objective necessity and/or force majeure, has the right to cancel the announced departure, to add or omit stopovers; to start the journey from a port other than the one established, to assign the ship to another line, to bring forward or delay the departure date, to replace the ship that will carry out the transport. Should the Passenger be re-routed on a voyage operated by another carrier and with a ticket issued by the latter, the carriage will be governed according to the GTCT of the actual carrier. 8.1 In the event of a delay in departure, the Passenger is in any case guaranteed the rights and assistance provided for in articles 16, 17 and 18 of EU Regulation No. 1177/2010, subject to the exemptions provided for in article 20 of the same Regulation. 8.2 In the event of a delay on arrival at the port of destination, the Passenger is in any case guaranteed the rights and assistance provided for in articles 16, 17 and 18 of Regulation (EU) No 1177/2010, subject to the exemptions provided for in article 20 of the same Regulation: economic compensation equal to 25 % of the ticket price for a delay of at least: i. two (2) hours in a regular service lasting between four and eight hours; ii. three (3) hours in a regular service lasting between eight and twenty-four hours; iii. six (6) hours in a regular service of more than twenty-four hours. If the delay exceeds twice the time stated above, the compensation shall be 50 % of the ticket price 8.3 In the event of cancellation of a journey, or an extended delay, passengers shall be entitled to refreshments and meals in reasonable relation to their waiting time. These provisions are applicable in relation to the duration of the expected delay and the distance to the port of destination. In addition, the operating carrier will provide hotel accommodation (or accommodation on board a docked ship) if necessary, as well as transport from the port to the place of accommodation. Passengers will be informed by the carrier of arrangements in relation to obtaining refreshments, transport and hotel (or shipboard) accommodation. 8.4 The Master, for the cases provided for by the Code of Navigation and for cases of objective necessity and/or force majeure, has full authority to proceed unmanned, to tow and assist other ships under any circumstances, to deviate from the ordinary route in any direction, for any distance and any purpose that may be attributable to his duties as Master, as provided for by the Code of Navigation and by International Conventions, and in this sense to touch, both before and after departure, any port or ports that are or are not on the ship's itinerary, even if in the opposite direction or beyond the usual route, either by reversing or advancing in any order for any purpose, one or more times, to transfer the Passenger and the vehicle to any other ship or means of transport, whether or not belonging to the Company, bound for the port of destination. 8.5 The carrier shall not be liable for any damage caused to the Passenger by the delay or non-performance of the carriage if the event is the result of unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes not attributable to the carrier and in any case in accordance with the provisions of articles 402, 403, 404 and 408 of the Navigation Code and EU Regulation No. 1177/2010. 8.6 To submit a complaint relating to inconveniences, delays and/or trip cancellations, or a request for compensation, the Customer may contact Grandi Navi Veloci by filling in the appropriate online form on the website www.gnv.it in the ”Complaints“ section. Alternatively, claimants may write to Grandi Navi Veloci S.p.A., Customer Care, via Balleydier, 7 - 16149 Genoa (Italy) or by fax to 0039 010 55 09 302. The person making the request must be one of the passengers. Applicants must provide their name and contact details, ticket number and details of the journey concerned. Requests for compensation may only relate to the persons named in the booking itself. 8.6.1 Claims regarding cargo, accompanied vehicles and passenger accidents are handled by the Legal, Litigation & Insurance Department to which the interested parties may write to Grandi Navi Veloci S.p.A., Legal, Litigation & Insurance Department, via Balleydier, 7 - 16149 Genoa (Italy) or send them by fax to +39 010 5509336. Passengers are also informed that each Member State has designated one or more bodies responsible for the enforcement of Regulation 1177/2010 (http://www.autorita-trasporti.it /) 8.7 The Passenger's rights in relation to a delay and/or to request compensation shall lapse if they are not exercised and submitted to the carrier's Customer Care department within two months from the date on which the service was performed or should have been performed. For any complaint in relation to the possibility of exercising the rights due to the Passenger, the Customer Care office is available by filling in the appropriate on-line form on the website www.gnv.it in the Complaints Section by accessing through the link https://www.gnv.it/it/assistenza/contatti/segnalazioni or by calling the fax number +39 010 5509302. Art. 9 BOARDING AND DISEMBARKATION OF VEHICLES: the vehicles shall be called for boarding in the order ordered by the Master of the vessel and/or his auxiliaries and officers. Vehicle embarkation operations, including their arrangement in the place assigned on board (each vehicle must be parked with the handbrake pulled and the gear engaged), disembarkation operations as well as the possible transfer of the vehicle from the parking place to the ship and/or the possible transfer of the vehicle from the ship to the parking place are always carried out at the exclusive care, risk and responsibility of the Passenger, except in the case of proven defect of the state of the place/ship. The Passenger also remains exclusively responsible for any damage to their vehicle, the goods and luggage contained therein, their person as well as the persons present in the vehicle. The Passenger is also exclusively liable for any damage caused to third parties, their vehicles, goods and luggage (except as provided for in Art. 412 of the Nav. Code). During embarkation/disembarkation, only drivers shall have access to the garage; other passengers shall board and disembark from the appropriate pedestrian accesses. In the event of non-compliance, the Company shall not accept liability for any damage to property or persons. The vehicle, including any trailer and/or caravan, with its contents, is accepted by the carrier as a single load unit without declaration of value. Therefore, any liability of the carrier for loss of and/or damage to the vehicle shall not exceed the limit set out in article 423 of the Navigation Code, except in the case of liability due to wilful misconduct or gross negligence. Any Passenger wishing to declare the value of the accompanying vehicle must formalise this in writing prior to booking; the cost of transporting the vehicle will depend on the declared value. The Passenger must declare the correct measurements (overall; e.g. including luggage on the roof), the type of vehicle and the licence plate when making the reservation; in the event that what is declared does not comply, the Passenger will be required to pay the corresponding tariff differences and ”fee“ for ticket changes. The Company reserves the right not to embark vehicles that do not comply with what is declared during the booking process in the event of lack of availability of suitable ship garage spaces. LPG and methane powered vehicles must be reported to the staff upon boarding. They will be parked in an ad hoc section in the ferry garage. Art. 10 RULES TO BE OBSERVED BY THE PASSENGER: the Passenger is required to comply with the requirements of Italian and international laws, and the General Conditions of Passenger Transport (CGTP) published on the website www.gnv.it and in any case displayed at GNV sales points, as well as the instructions given by the Captain of the ship. In addition, the Passenger is directly liable to the Company for all infringements, harassment, fines and expenses to which, due to their actions, the Company is subjected by the port, customs, health and/or any other authority of any country. In the event of an emergency, Passengers shall place themselves at the disposal of the Master and Officers and shall carry out the orders and prescriptions they receive in a disciplined manner. The above is without prejudice to the fact that the GNV Company reserves the right to denounce any passenger who is responsible for the aforementioned behaviour if it constitutes a criminal or disciplinary offence, in accordance with the applicable regulations. 10.1 Passengers are also obliged to comply with the provisions of the Maritime Carrier that prohibit smoking in the ship's interior areas that are appropriately signposted. 10.2 Passengers are obliged, at their own care, expense and responsibility, to check, before embarkation, the suitability of their identity documents and those relating to any accompanying vehicles, at the appropriate Police Authorities, in order to ascertain that they are suitable for entry into the country of disembarkation and valid. The company will not reimburse those Passengers who have not been authorised by the Border Police and/or the company to embark or disembark because they have been found to have documents that are not suitable for expatriation; the company reserves the right to claim against the Passenger for any costs and/or penalties that it may receive as a consequence of the aforementioned circumstances. The Passenger is liable for all damages, however caused by him/her or by persons or animals in his/her custody, to the ship's furnishings, its appurtenances and accessories, its equipment, as well as to other Passengers, the Carrier's employees or its auxiliaries. If the passenger on board jeopardises the safety of the voyage, disturbs other passengers and the crew or behaves in any case in such a way as to cause them discomfort, obstructs the crew in the performance of their duties, does not comply with the instructions of the Captain of the vessel and his officers regarding correct behaviour on board or compliance with procedures, they may be subject to the measures necessary to prevent or limit such behaviour, including any coercive measures within the limits of the law, as well as disembarkation or refusal to continue the carriage. Grandi Navi Veloci reserves the right not to embark on its ships anyone who, on previous occasions/trips, has adopted conduct in violation of the provisions of paragraph 10.4 of the General Passenger Transport Conditions (GTP) in force. Art 11 TRANSPORTATION OF UNACCOMPANIED MINORS: I Passengers under 14 years of age may not travel alone. They must be constantly supervised by their parents and/or adults who have custody of them and cannot travel on the ship unaccompanied. Under no circumstances will the Carrier be liable for any damage occurring to minors in violation of the above. If the minor travels in the care of other persons, he/she must be provided with a declaration of indemnity for the Carrier, in which the parents, or whoever exercises parental authority, declare that they are entrusting the minor to a designated person, who will be responsible for him/her for all legal purposes. This declaration must be accompanied by a photocopy of the valid identity document of each declarant. It is understood that the Passenger will be responsible for providing all the necessary documentation required by the country of destination and the Carrier assumes no liability in the event that such documentation should be considered insufficient by the authorities at the port of destination. We remind you that if the minor is travelling accompanied by only one parent, written authorisation of consent from the other parent and/or legal guardian is required for expatriation. 11.1 Underage passengers between 14 and 18 years of age may travel alone, provided that they are in possession of written authorisation from the person exercising parental authority releasing the Carrier from all liability. Art. 12 HEALTH CONDITIONS OF THE PASSENGER: The Captain has the right to refuse passage to anyone who, in his opinion and that of the Company itself, is in such a physical or mental condition as to be considered unfit to travel and/or anyone who is under the effect of drugs, hallucinogens, alcohol, illness or infirmity, and whose condition may represent a danger to themselves or to the safety of other Passengers. In all the aforementioned cases, the Passenger will not have the right to compensation for damages and will in turn be liable for damages caused to the ship, to all its fittings and equipment, to third parties as well as to third parties” property. The acceptance of the Passenger on board by the Company shall not be considered as a waiver of any of its rights to subsequently assert its reservations on the conditions of the Passenger whether or not these were known to the Company at the time of embarkation and/or departure of the ship. 12.1 In the event that the Master, also on indication of the ship's Doctor, considers that, for any reason whatsoever, the presence on board of the Passenger endangers or may endanger his safety or the safety of the other Passengers, he will be entitled to order his disembarkation in any port. And even for this provision, the Passenger will not have the right to claim from the Company and/or the Carrier any compensation and/or damages for the decisions taken by the Captain. Art.13 PASSENGERS IN NEED OF PARTICULAR ASSISTANCE: The carriage of Passengers with reduced mobility, the disabled, the sick or other persons requiring special assistance must be communicated, with the sending of documentation proving the right, at least 5 days before the scheduled departure to the carrier by telephone by contacting the GNV Contact Centre on +39 010.2094591 and/or at the e-mail address pmr@gnv.it. For special cases, the request must be made at least 5 working days before departure, as the ship does not have the personnel and/or facilities to offer individual replacement services, assistance, care or similar to Passengers. Any assistance offered on board to passengers with special needs is provided free of charge. Passengers using wheelchairs or other mobility aids must bring them with them. The devices on board will be offered until their availability is exhausted, subject to completion of the appropriate form. 13.1 PREGNANT WOMEN: A passenger who knows that she is pregnant is required to inform the ship's Master prior to embarkation. In the case of an uncomplicated pregnancy, after the 6th month of pregnancy, the Passenger must obtain a medical certificate attesting to her fitness to undertake the sea voyage, to be presented to the ship's officer who requests it, and she must also fill in the special waiver that can be downloaded from the website www.gnv.it, or at the GNV ticket offices, or by contacting the Grandi Navi Veloci Contact Centre at +39 010.2094591. For other cases, the pregnant passenger must be in possession of a medical certificate authorising travel regardless of the month of pregnancy. However, this is without prejudice to the Captain's discretion as per art. 12 above. Art. 14 EXPLOSIVES, FLAMMABLE AND DANGEROUS SUBSTANCES: it is strictly forbidden for Passengers to include in their luggage or in their belongings placed on board vehicles industrial residues or explosive and/or flammable substances or otherwise dangerous to the safety of the ship, the cargo or the safety of other Passengers and crew members. In the event of an established breach of this prohibition, the Master is authorised to seize or destroy such substances without the Passenger being entitled to claim any indemnity. The Passenger will also be held responsible for the consequences of the infringement of this prohibition. 14.1 It is strictly forbidden to light gas or electric stoves, irons and all instruments that can have an open flame on the ship. In the event of seizure of the aforesaid instruments, they will not be returned and nothing can be claimed by way of compensation from the maritime carrier. The Vessel Master shall have the right to seize such instruments and disembark them, reserving the right to lodge a complaint with the competent Authorities. This is also without prejudice to the maritime carrier's right to claim compensation for any prejudice and/or damage to the vessel and/or crew. Art. 15 WEAPONS: Passengers upon embarkation are obliged to hand over in custody to the Master all small arms and/or firearms in their possession. In case of non-compliance, offenders will be liable to confiscation of the weapons and referral to the competent Judicial Authority. Art. 16 BAGGAGE: baggage not handed over to the carrier must contain only belongings for the Passenger's personal use. All valuables, jewellery, cash, traveller's cheques, etc. may be deposited in the ship's safety deposit boxes or, failing that, delivered in a closed and sealed envelope to the Purser who will issue a receipt for the envelope without checking its contents. If it is ascertained that the baggage not handed over to the Carrier contains objects not for personal use, the Passenger must pay three times the fare for the carriage of such objects in addition to compensation for any damage. It is in any case agreed that the liability of the carrier for baggage and objects not handed over to the carrier is also limited to the maximum amount resulting from any written declaration of value issued by the Passenger, provided that the latter has paid the higher freight. Otherwise, the limit of Article 412 of the Navigation Code will apply. 16.1 Only two packages containing personal effects (clothing only) are allowed as free hand baggage. Excess hand luggage may be stowed in a container at a charge of Euro 10.00 per piece on routes to and from Tunisia. 16.2 Excess baggage (used household goods, used household appliances, used furniture, etc.) not carried on the roof of the car at the time of embarkation may be stowed in a container provided by the Company at a cost of Euro 20.00 per piece on routes to and from Tunisia. It is not permitted to import household appliances from Tunisia and/or Morocco that do not comply with EEC directives. Art. 17. LOSS AND/OR DAMAGE OF BAGGAGE AND EFFECTS PERSONAL PROPERTY OR VEHICLE: the loss and/or damage of the luggage and other personal effects or of the vehicle accompanied by the Passenger must be reported by the Passenger to the Command of the ship or to the agents and/or officers of the Company in the port of disembarkation - under penalty of forfeiture - at the time of delivery if it is an apparent loss or damage, or within three days of delivery if it is not apparent. For luggage and objects not handed over by the Passenger to the carrier, the latter is not liable for loss and/or damage unless the Passenger proves that such loss and/or damage was caused by a cause attributable to the carrier. In any case, the carrier is not liable for loss and/or damage attributable to vandalism and/or wilful acts of third parties. 17.1 The carrier has set up a ’Lost & Found“ (lost and found) service that can be contacted by e-mail lostandfound@gnv.it or by fax at +39 010 5509302 Art. 18 PETS: the carriage of small pets (cats, dogs, etc. as defined by EU Reg. 576/2013 - All. I Part A.) accompanying Passengers is permitted on condition that they are provided with a health certificate, are carried on a leash and muzzle and that the relevant ticket has been purchased. In accordance with EU Reg. 576/2013 Art. 5, pets (of the species listed in Annex I Part A) may accompany the owner or a person authorised by the owner in a number not exceeding 5. In order to comply with health and hygiene regulations, pets, when accepted by the Company, must travel either in the dedicated cabins (maximum number allowed is 2 animals per cabin) or in the kennel or cattery. The person travelling with a pet is required to present the identification document required for any non-commercial transport. The Passenger using the ”four-legged friends“ cabin is responsible for the conduct of the animal throughout the journey. It is forbidden for animals to remain in the common areas; an outdoor area is available for animals to walk around, in which they must be led with a leash and muzzle. As a partial exception to the above, access to the ship's premises is permitted for guide dogs accompanying visually-impaired Passengers and Civil Defence dogs with appropriate certification and on duty. Passengers are liable for any damage caused to property or third parties by their animals. The Carrier declines any responsibility for any seizure or suppression of animals by the Sanitary Authorities of the port of disembarkation/embarkation, as well as for any damage to animals, for their escape, loss or death occurring during transport or during embarkation and disembarkation, except in the event of proven cases of wilful misconduct and/or fault attributable to the Carrier. The Passenger is in any case required at all times to behave appropriately and diligently in order to avoid and/or prevent such problems. The Passenger is also required to check that the animals transported are in order with all the sanitary documentation required at the time of the journey by the regulations in force from/to the port of destination. The GNV Company will not reimburse those Passengers who are not authorised by the Border Police and/or the Health Authority and/or the Company itself to embark and/or disembark, as they do not have the appropriate health certification for their pet. Art. 19 INFORMATION ON PASSENGERS: Upon boarding, passengers are required to inform them of any need for assistance or special care as per Art. 13. Passengers are also required to communicate their personal details at the time of booking, understood as: full name and surname (in compliance with Ministerial Decree 83/T 20/6/2007 of the Ministry of Transport), date of birth, gender, age category (infant, child, adult). It is the Passenger's obligation to communicate any changes in personal data between the time of booking and the time of boarding. Personal data is collected in accordance with Decree Law No. 251 of 13.10.1999 implementing EEC Directive 98/41 of 18.06.1998, with the regulations relating to the application of the ISPS code on anti-terrorist regulations, as well as in compliance with the provisions of European Regulation 2016/679 (GDPR) on the subject of privacy and, again, with Legislative Decree No. 196/2003 on the subject of privacy. At the time of booking, the Passenger will be asked to provide their own mobile phone number and e-mail address. Any cancellations and/or changes will be communicated to the passenger via the telephone number provided at the time of booking (also via SMS). GNV is not responsible for the impossibility of telephone contact in the event of a missing number, unreachable number, wrong number. The carrier has the right to use the personal data provided by the passenger, including information concerning purchases for the purpose of: -make a reservation and/or issue a ticket; -providing transport and related services; -accounting, invoicing, auditing; -verification and control of credit and other payment cards; -information notices related to the purchased trip (e.g. in case of schedule changes and/or cancellations); -immigration checks; -control, security, health, administrative and legal purposes; -marketing activities, market research, statistical analysis, development of new services (which will only be carried out with the Passenger's consent or for which the Carrier will give the Passenger the option to be excluded). The Passenger, solely for the above-mentioned purposes, authorises the carrier to use and, where necessary, transmit the personal data provided to: -the carrier's port and commercial agents limited to the performance of services for the journey purchased; -States and public entities, where required and in accordance with applicable law; Art.20 APPLICABLE LAW AND COURT OF JURISDICTION: the contract for the carriage of Passengers, their luggage and accompanying vehicles is governed by the Navigation Code, Regulation (EU) No. 1177/2010, the SOLAS Regulation and interpreted in accordance with Italian law. For any dispute arising from the interpretation and/or execution of the contract of carriage, the Court of the place of residence or seat of the defendant, at the plaintiff's choice, shall have exclusive jurisdiction. In the case of Passengers resident in Italy who have the status of consumer under current Italian law, the Court of residence or domicile shall have exclusive jurisdiction.