The following are the general conditions of carriage of the company in question.
In compliance with SOLAS regulations and Community Directive 98/41, implemented by the Hellenic State by Presidential Decree 23/99, it is mandatory, for safety reasons, to provide the following information at the time of booking: Surname and First Name (initials), gender, age (specifying whether adult/child/infant), nationality and any information relating to a request for special assistance in emergency situations, type of vehicle and registration number. Passengers with non-European citizenship must also provide their passport number and date of birth.
Bookings/Tickets
They can be made at Central Offices, all authorised Travel Agencies, the Reservation Centre, or at Port Offices. The ticket is valid for one year from the date of issue and can only be used for the port of departure for which it was issued. The ticket is nominative, non-transferable to third parties, and is valid only for the route and accommodation for which it was issued. Any changes must be communicated to the issuing agency or to the Company's Central Offices or Port Offices. Open date tickets: these are valid for one year from the date of issue and it is advisable to book your trip well in advance, especially during the high season. Any differences in fares must be settled by the passenger and the validation of the ticket will be the responsibility of the issuing Agency or Central Offices or Port Offices.
Cancellations
From the date of issue and up to 30 days before departure: 100% refund From 29 days to 7 days before departure: 75% refund From 6 days to the day before departure: 50% refund On the day of departure: no refund is due for cancellations and/or no-show at departure. Refunds are only made by the Issuing Agency.
Lost Tickets
If tickets are lost, passengers must notify the Issuing Agency or the Company Head Office in writing. Duplicates of lost tickets cannot be issued without payment of the corresponding price. Any refund will be made 3 months after the date of travel only if the lost ticket is found to be unused.
Limitations of Liability
In the event of cancellation of a voyage, the Company shall have no obligation other than to refund the tickets in full. The Company reserves the right to substitute the ship for which a ticket has been issued, after approval by the Ministry of Merchant Marine Schedules, fares, conditions may be changed without prior notice. The published arrival times indicate the arrival of the ship at the port (pilot station). The Company assumes no responsibility for delays or cancellations, for deviations or changes of route, due to bad weather conditions or orders imposed by the Ministry of the Merchant Navy, Port Authorities, or force majeure.
Tariffs/Reductions
The published rates refer to sea passage only for the chosen accommodation (including port fees). Meals and drinks excluded. The 30% reduction is valid only for international routes, returning from any port, and is only applicable if both outward and return journeys are booked at the same time. Promotions are not cumulative or retroactive. Passengers entitled to any discounts must give notice of this at the time of booking as no refund can be made for the difference afterwards. There are special fares for groups, trucks, buses and unaccompanied vehicles.
Cabins
Cabins are defined as double, triple or quadruple by the number of occupants and not by the number of beds inside them.
Children
Up to 4 years of age free of charge, without the right to a bed or seat, and the obligation to issue a ticket. From 4 to 12 years of age 50% reduction.
Boarding Instructions
Motorised passengers must present themselves at the boarding offices no later than 2 hours before departure (1 hour for non-motorised passengers). Otherwise, the Company will be free to dispose of their seats without any obligation for reimbursement. Vehicles embark according to the current provisions of the local Port Authorities. Embarkation/disembarkation operations are carried out by the drivers of the vehicles themselves according to the instructions given by the on-board staff. It is forbidden to embark the vehicle with passengers on board. The vehicle category is indicated on the ticket as declared by the passenger.
Safety on board
Neither the Company nor the ship are liable for any accident, loss or damage occurring before embarkation, during loading and after disembarkation. It is strictly forbidden to carry weapons, explosives, flammable liquids or any dangerous goods.
Passengers with special needs
- On the ships there are cabins and common areas specially designed for easy access and use by passengers with special needs. Due to limited availability, booking well in advance is recommended. Luggage - May be left inside the vehicles. Passengers are kindly requested to take only what is necessary during the journey as access to the garage is not permitted during navigation. - The Company accepts no liability for the loss of money, valuables left in vehicles, luggage, cabins or common areas. Passengers may leave sums and valuables in the custody of the Purser. Common areas - All passengers may use the ship's common areas free of charge. It is however forbidden to sleep or consume meals inside the lounges and bars. Camping on board - This takes place from 1st April to 31st October. - Passengers using this formula still have free access to all common areas of the ship. The supply of electricity, water, toilets and showers is free of charge. Camping on board is a service governed by the regulations of the local Port Authorities. - For safety reasons, the use of open flames during the entire stay on board is strictly forbidden.
Credit Cards
AMERICAN ESPRESS, DINERS, VISA, MASTERCARD, EUROCARD are accepted for purchases at shops and in the on-board restaurant. The official currency on board is the Euro.
Pets
Transport is free of charge. Pets will be accommodated on board in special kennels on deck. Pets are not allowed in the cabins and common areas inside the ship. Feeding and cleaning are the responsibility of the respective owners. A valid health booklet is required.
General Instructions
Passengers are required to observe the regulations of Port, Health and Customs Authorities. Passengers must comply with the instructions of the Captain of the vessel and his crew regarding public order and safety on board. travel. The contract of carriage is subject to Greek Law. Passengers must contact the Captain of the ship, or the deputy, with any complaints. The carriage of passengers, luggage and vehicles, both on domestic and international routes, regarding measures and limitations of liability, is subject to: a) Athens Convention of 13.12.1974, prot. of 19.11.1976 (Law 1922/1991) b) Brussels Convention of 25.8.1924, prot. of 23.21968 & 21.12.1979 (Law 2107/1992) c) Greek Maritime Code. For any dispute the Court of Piraeus shall have jurisdiction. 
