General Terms and Conditions of Alilauro
Below are the general conditions of carriage of the ALILAURO company.
These conditions indicate the rules to be applied for the carriage of passengers and their effects on the units belonging to the Lauro Group. These regulations are understood to be accepted in full, by the passenger, at the time of purchasing the ticket, which makes express reference to them. The purpose of the contract is transport as governed by articles 396 et seq. of the Navigation Code and European Regulation 1177/2010 . The indication of the vessel that will perform the carriage is merely indicative, as substitution with another vessel is possible. The carrier is not liable for damage caused by delay or non-execution or inexact execution of the carriage if the event is the result of unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes not attributable to it. In the event of events that may compromise the safety of the ship and/or passengers, the ship's Master has the right to change the itinerary. The advertised fares and conditions may be subject to change until the ticket is issued. For anything not provided for in these conditions regarding the liability regime in relation to the carriage of passengers, express reference is made to the current regulations of the Code of Navigation. Until disembarkation, passengers are responsible for their luggage and its contents. Crossing times are indicative and calculated on the basis of the distance between ports, in favourable weather conditions. The Company cannot be held responsible for delays due to port operations.
1. TICKETS A prerequisite for travelling on Alilauro's vessels is that the passenger is in possession of a regular ticket, which can be purchased at all authorised points of sale and also via the Internet. The ticket constitutes a contract of carriage and must be kept for the duration of the journey. If the ticket indicates the passenger's name as compulsory for particular routes or even if there is no such indication, it may not be transferred without the express consent of the carrier. The Resident Ticket is strictly personal and valid only if presented to the crew upon boarding together with a valid identification document. The application submitted by the user to the competent Registry Office and aimed at obtaining a change of residence is not a suitable document to prove the existence of an established residence and, therefore, does not confer any right to the facilitation envisaged for residents. Holders of a concessionary ticket may have their ticket and identification document jointly checked by authorised personnel throughout the journey. The presentation of the ticket entitles the passenger to embarkation and transport to the destination of arrival; if, however, in the unquestionable judgement of the Captain, the Navigation Company or the competent Authorities, there are security reasons that prevent embarkation, the passenger will be denied. The ticket is only valid for the one journey indicated on it. Tickets not used by the date of departure will lose their validity without the right to reimbursement.
2. LOST OR STOLEN TICKETS In the event of theft, loss or misplacement of the ticket, the passenger is obliged to report it to the Police and promptly inform the Company. The passenger shall deliver to the Company's Office or Agency a copy of the report submitted to the competent authority and pay the price of a new ticket. If the lost/stolen ticket is not used within six months of the departure date indicated on it, the Company shall refund the price originally paid by the passenger.
3. PASSENGERS WITHOUT OR NOT ENTITLED TO A TICKET Passengers who are not able to show their ticket, holders of concessionary fare tickets who do not have the right to do so will be subject to payment of the administrative sanctions provided for by Regional Law no. 13 of 13/08/1998 (the administrative sanction is equal to 100 times the amount of the ticket due and in any case not less than € 77.47). In the event of improper use of the ticket, the above penalty will be applied. Anyone embarking without a ticket for any reason whatsoever must promptly notify the on-board staff so that the latter may issue a ticket plus €10.00. The Master of the vessel will in any case be informed. Failure to immediately report the lack of a ticket at the time of embarkation shall result in the administrative sanction due for the lack thereof. The Company reserves the right to take all the measures provided for by the Laws and Government Acts in force against any passenger who uses its services on more favourable conditions and without being able to prove entitlement.
4. TARIFFS The fares applied by the Shipping Companies belonging to the Lauro Group can be found on the company websites and are available at the Company's ticket offices and at the on-board controls. Children under 4 years of age are granted free passage, with the issue of an “infant ticket”, but are not entitled to a seat; if they occupy a seat, payment of the ticket is due. A child fare is payable for children aged between 4 and 12 years. On reaching the age of 12, users are required to pay the full fare. The age of children must always be documented and proven at the time of boarding. Passengers who are unable to show their ticket, holders of concessionary fare tickets who are not entitled to do so will be subject to the payment of the administrative penalties set out in art. 4 of these General Conditions of Carriage. Minors under the age of 18 cannot travel on Alilauro vessels unless accompanied by a person of legal age (eighteen). Residents on the islands served by the connections are granted concessionary fares as provided by the Regional Authorities - the issuance of the ticket thus conceived can only take place upon presentation of the Identity Card or Resident Card - the only documents considered valid by Alilauro for the purpose of proof of residence. The ticket and the relevant document must be shown to the staff whenever requested at the time of purchase, check-in, boarding, during the journey and/or upon disembarkation. Possession of the ticket in any way acquired does not exempt the passenger from complying with the rules indicated in these Regulations nor from complying with the Laws and Government Acts as applicable during carriage on board the Company's vessels. The Company may accept the purchase of tickets also in the days preceding the day of departure - through its sales outlets and via the Internet - by applying the surcharge envisaged in the tariff that includes the booking fee.
5. TYPES OF TARIFFS The journeys indicated as Regional Alilauro is obliged to carry them out at fares predetermined by the competent authorities for the remaining ones the company is not obliged to apply any predetermined fares, but may apply the fares that are most convenient for it in commercial terms. For residents of the islands, concessionary fares are recognised, established independently by the company itself, with the sole obligation on the part of the company to communicate the fare plan. 2. Only full fares shall be applied to Extraordinary Journeys, with no concessions for island residents and workers.
6. PRESENTATION AT EMBARKATION Passengers are required to arrive at the boarding gate at least 15 minutes before the scheduled departure time, failure to comply with the established times determines the Company's right to prevent the user from boarding if the security conditions guaranteed by these times are no longer met, duly provided with the ticket; for bookings purchased online and/or from the Call Centre, passengers must present themselves at the boarding gate with the printed ticket. They must also comply with the methods and procedures provided for transit on the quayside and for boarding, slavishly observing the signs posted for this purpose and maintaining a civilised and respectful behaviour towards other passengers, on-board staff and pier personnel, as well as safety and public hygiene regulations, avoiding climbing over barriers and throwing objects on the ground or into the sea or outside the bins provided for waste collection. It is imperative that boarding orders are respected without climbing over the queues on the approach routes to the accesses on board and that the instructions given by the personnel operating at the quayside are respected. Any non-compliance will lead, if necessary, in addition to the possible reprimand by the personnel in charge of controls in the boarding areas, to the intervention of the Police Force immediately summoned for action.
7. PASSENGER BEHAVIOUR ON BOARD Passengers are required to behave in a civil and respectful manner, avoiding any offensive or detrimental behaviour towards other travellers and navigation personnel as well as towards safety and public hygiene regulations. In particular, he/she must not defile seats and furnishings or throw objects on land or in the sea or outside the containers provided for waste collection, must use toilets without causing them to become clogged or soiled, and must comply with the instructions given on board during navigation. Furthermore, he/she shall not occupy more than one seat per person, bearing in mind that the purchase of a ticket does not constitute an automatic right to the availability of a seat and that the capacity of the vessel, in terms of the maximum number of people that can be carried, is determined according to the specific regulations in force. Any non-compliance will lead, if necessary, in addition to the possible reprimand by the staff in charge of on-board controls, to the intervention of the Police Force, which may be summoned for action within its competence.
8. LUGGAGE Each passenger may take on board a single item of baggage with maximum dimensions of 50 x 35 x 20 (cm) and weight not exceeding 9 kg. Special fares will be applied for additional baggage and for baggage exceeding the above-mentioned dimensions and/or weight, the amount of which will be determined according to the size and weight of the excess baggage. It is the user's obligation to check and take note of the weight and size limit of the baggage and obtain the relevant ticket. This baggage will be duly registered with a special tag applied to the baggage itself with corresponding evidence to be given to the passenger at the time of ticketing. In the case of baggage without the appropriate ticket valid for embarkation and the corresponding tag, an administrative penalty will be applied as indicated in point 4. The Shipping Company or the Master of the vessel may at their discretion refuse to embark baggage whose bulk or weight constitutes an impediment to good navigation.Any claim involving damage to or loss of baggage items attributable to the carrier will be handled in accordance with the provisions of articles 412, 413 and 414 of the Code of Navigation, Chapter III, Section I. (reimbursement up to a maximum limit of 6.2 euros per kilogram of baggage). Claims regarding loss of or damage to baggage must be made at the time of disembarkation and must be accompanied by proof of its declaration made at the time of embarkation, as received at the point of sale. Claims regarding loss of or damage to baggage will not be accepted unless accompanied by proof and made prior to disembarkation in discussion with the Company's personnel; the description of the damage will be noted on a special form signed by the passenger and the ship's captain. If necessary, the on-board staff may assist the passenger in boarding and disembarking baggage, it being understood that the porter service remains the responsibility of the latter. Any baggage left on board or in the boarding area without custody and not claimed by any passenger entitled to collect it will be kept in a place deemed suitable by the Shipping Company for a maximum period of 30 days (at the Naples Terminal), after which time any unclaimed items found will be handed over to the Mayor of the Municipality where they were found, but in any case the same will be done at the time of discovery, if provided for by the procedures relating to the prevention of unlawful acts or also if deemed appropriate by the Captain of the unit or by the staff in charge of supervising the boarding areas, to inform the Police so that they can take the necessary measures.
9. PETS Pets are permitted on the Company's vessels under the following conditions - only one animal per passenger is permitted; - the animal must be definable as “domestic” in the common meaning of the term; domestic animals are defined as animals such as dogs, cats, cage birds and the like; - the animal must be of small or medium size; particularly large animals may be denied boarding or accepted on condition that carriage is carried out under special conditions that do not cause annoyance or damage to passengers; - dogs must be leashed and muzzled; - the presence of the animal must be reported in advance when purchasing the ticket; - the surcharge indicated in the table in the appendix to these Regulations will be applied to the ticket; - health certificates attesting to the animal's state of good health and vaccination may be required as a condition for boarding; in this case, the date of issue of such certificates must not be more than three months prior to the date of ticketing. In the case of animals without a valid ticket for boarding, an administrative penalty will be applied as indicated in point 4.
10. DELAY OF DEPARTURE - TRIP INTERRUPTION – LATE ARRIVAL TIME The cancellation, delayed departure and interruption of the voyage are governed by Articles 403, 404 and 405 of the Shipping Code respectively. Arrival times, where foreseen, are to be understood as indicative and may be subject to change as a result of weather and sea conditions, port traffic, limitations imposed by the competent authorities or other entities not attributable to the Company. In the event that the responsibility of the carrier for the delay in arrival is proven, the difference between the cost of the hydrofoil ticket and the cost of the ferry ticket will be reimbursed.
11. OBSTRUCTION OF THE SHIP – SUPPRESSION OF DEPARTURE – CHANGE OF ITINERARY In the event that the departure is cancelled on the initiative of the Shipowning Company but for reasons not attributable to the latter, the passenger must be refunded the ticket price as already paid. If, on the other hand, the cancellation of the departure is caused by justified reasons attributable to the Owner and the trip cannot be made with other units made available to the passenger by the Company itself or if the passenger does not accept to make the trip with later departures than the scheduled one, the refund of the ticket price will be due. In this case, any compensation for damages attributable to the cancellation of the departure - to an extent not exceeding twice the net price per passage - may only take place if such damages can be clearly proven. Any change of itinerary or timetable caused by causes attributable to the carrier and for which the passenger refuses passage will be treated in the same manner.
12. REFUNDS The contract, once concluded, cannot be terminated by the contracting parties. The Company, however, by way of derogation from Article 400 of the Code of Navigation, grants the passenger who does not intend to or can no longer depart the right to obtain reimbursement of part of the passage price under the following penalty conditions: I. For tickets cancelled up to 10 days before departure the refund will be 90%; II. For tickets cancelled up to 2 days before departure the refund will be 50%; III. For tickets cancelled within 48 hours prior to departure there is no refund. IV. Tickets issued with special fares are non-refundable and non-changeable. Notification of the cancellation by the passenger must be notified, in writing, to the booking centre for tickets purchased online by sending an email to the following address reservation@alilauro.it. Refunds will be made by bank transfer within 30 days from the date of the request net of bank charges and pre-sale fees.
13. CHANGE OF TICKET Changes to the date and time of the ticket are permitted subject to the company's verification of seat availability, provided that they are requested within 1 hour of the time of the booked departure and limited to the service hours of the telephone booking office and/or stopover ticket offices. The change of the ticket shall entail the payment of the change fee. The passenger is also required to pay any surcharges, where applicable. The change is only permitted within the scope of departures published in the timetable and is not permitted for extraordinary journeys. The original ticket, which predates the change, must be handed in when the new ticket is issued.
14. MISSED DEPARTURE ATTRIBUTABLE TO THE PASSENGER In the event of a missed departure due to the unavailability or delay of the passenger, no refund of the ticket is due to the latter if already purchased. For delays or missed departures that the Company's units may suffer due to the passenger, the sanctioning measures against the latter will be applied in the manner and under the terms provided by the State Laws and Regulations in force.
15. SPECIAL TARIFFS All special and/or promotional fares are available while seats last and are automatically proposed by the various booking systems. Unless otherwise stated, special fares cannot be combined with other promotional fares. These fares are non-changeable and non-refundable.
16. PORT TAXES AND BOOKING FEES The fares in force are net of surcharges due to possible increases in fuel costs, taxes and port fees, the amounts of which are subject to change until the ticket is issued. In the event of booking, through Call Centres, stopover ticket offices and the Internet, a booking fee per passenger per route is applied to the ticket price. This fee is indicated before the final purchase of the ticket. For each passenger, where applicable, surcharges, taxes and port fees are also applied. Booking fees are non-refundable.
17. TRANSPORT OF DANGEROUS OBJECTS The carriage of dangerous objects is not permitted on units belonging to the Company. Special conditions may be required for certain types of objects to be accepted on board. In particular, the carriage of weapons of any kind is forbidden, with the exception of those in the personal possession of the Armed Forces and Police Forces, the carriage of blunt objects, substances included in the official lists of dangerous goods, combustible liquids, narcotic substances, and other substances whose carriage or possession is considered illegal according to the laws of the State and regulations in force. In any case of doubt, the captain must be informed of the contents of the baggage to be carried.
