Art. 4 Presentation for embarkation
- In application of international security regulations (ISPS Code), check-in operations must be completed at least two hours before the departure time at the SNAV ticket office. After this deadline, boarding is not guaranteed. Passengers must ensure, before departure, that there are no changes to the departure time shown on the ticket.
Art. 5 Vehicle embarkation and disembarkation
- For safety reasons, it is prohibited to transport vehicles carrying dangerous or harmful goods that are not permitted under current regulations and containers containing flammable products. Vehicles powered by liquid gas must be declared when booking and boarding. Vehicle lengths are to be considered overall, including towbars, drawbars or other. Camper vans, caravans, all-terrain vehicles or any other vehicles exceeding 1.80 metres in height from the ground and/or width exceeding 1.85 metres must be declared at the time of booking. Failure to comply with the above may result in the cancellation of the booking. Vehicles are embarked in the order ordered by the On-board Command. Vehicles are embarked, parked (with the handbrake pulled, gear engaged, alarm and electrical anti-theft systems disengaged, windows closed, locks open and the contact key hanging from the dashboard) and disembarked at the passenger's care and responsibility. The Company is liable for the loss of and damage to the vehicle accompanying the passenger within the limits set forth in articles 422 and 423 of the navigation code.
Art. 6 Luggage
- The price of passage includes the fee for the carriage of the passenger's hand luggage up to a limit of 10 kg per passenger. The price of passage does not include the fee for any luggage services. Baggage may only contain personal items of the passenger ordinarily carried in suitcases, travel bags, boxes, crates and the like. Commercial travellers' samples are allowed as baggage, subject to the obligation of those concerned to take care of any customs requirements. Each passenger may take his or her own baggage into the cabin or assigned seat. For baggage in excess of the 10 kg limit, current fares will apply. If, due to its size, it is not possible to place such baggage in the cabin or in the assigned seat, the passenger must deposit it in the ship's baggage compartment. In this case, the Company will fill out, in duplicate, one of which will be given to the passenger, a slip indicating the place and date of issue, the place of departure and the place of destination, the passenger's name and domicile, the number and weight of the packages, the declared value, if any, and the price of carriage. Passengers may deposit valuables, valuables or money free of charge at the Purser's office as long as they are not bulky in nature.
Article 7 Baggage Insurance
- The Company is liable for loss of and damage to baggage within the limits provided by Article 412 of the Navigation Code. However, when the baggage is delivered on board the Company's vessels, the passenger has the option of indicating the value of the baggage, if any. In this case, the Company may request an amount from the passenger as consideration for insurance coverage in favour of the passenger.
Art. 8 Passenger reports
- If the passenger reveals shortcomings and/or irregularities regarding the service rendered by the Company, he/she may notify the Ship's Command and the Company's Management. The passenger is also entitled to note his/her findings in the “Book of praise and complaints” available on board the Units.
Art. 9 Passenger information
- In compliance with the Ministerial Decree of 13 October 1999 and the regulations relating to the application of the ISPS Code on anti-terrorist regulations, all passengers are required to communicate to the Company, among other things, their last name, first name, gender, age category (infant, child, adult) or age or year of birth as well as, at the passenger's request, information relating to their need for special care and/or assistance in emergency situations.
Art. 10 Documents valid for travel abroad
- Passengers, including minors, must have a passport or other document valid for travel abroad and, if required, visas and vaccination certificates.
Art. 11 Animals
- Unless otherwise prescribed by law, the carriage of pets is permitted in the designated spaces on board, provided they have a valid ticket and vaccination document. The care of pets is the responsibility of the passenger. In accordance with the Ministry of Health Order of 27 August 2004, dog owners are obliged to muzzle and leash their dogs in public places and on means of transport.
Art. 12 Cancellation, delay and interruption of travel
- The cancellation, delayed departure and interruption of the voyage are governed by Articles 403, 404 and 405 of the Shipping Code respectively. Arrival times, where foreseen, are to be understood as indicative and may be subject to variations as a result of weather and sea conditions, port traffic, limitations imposed by the competent authorities or other entities not attributable to the Company.
Article 13 -Refunds
- The contract, once concluded, cannot be terminated by the contracting parties. Snav, however, by way of derogation from art. 400 of the Navigation Code, grants passengers who do not intend to or can no longer depart the right to obtain a refund of part of the passage price. The refund will be 80% of the ticket price if the passenger's written communication is received at least 48 hours before the departure date and 50% if the written communication is received between 48 hours and 4 hours before departure. Tickets issued with special fares are non-refundable. Name tickets are non-transferable. All tickets are valid exclusively for the date, route and time indicated on them. Notwithstanding the above, Snav grants passengers the right to change the passenger's name and insurance policy where taken out, as well as the date, route and/or time, subject to verification of seat availability and payment by the passenger of the amount of € 10.00. In the event that, as a result of the changes, there is a difference in price between the original ticket and the replacement ticket, the passenger, depending on the case, shall have the right to obtain or the obligation to pay said difference. The original ticket, prior to the change, shall be handed over to the agency/ticket office that will provide the replacement.
Article 14 - Special Tariffs
- All special and/or promotional fares are available while seats last and are automatically proposed by the various booking systems. Unless otherwise stated, special fares cannot be combined with other promotional fares. Happy Price application: The application of the “Happy Price” fare varies according to the date and time of departure, the number of passengers, the accommodation chosen and is subject to seat availability at the time of booking.
Art. 15 Fuel surcharge, port taxes and fees
- The fares in force are net of surcharges due to possible increases in the cost of fuel, taxes and port fees, the amounts of which are subject to change until the ticket is issued. The following sales charges apply to the ticket price: Call Centre and stopover ticket offices Euro 4.00 Internet Euro 1.50 Other systems Euro 3.00
Art. 16 Security Information and ISPS Costs
- In compliance with the provisions of the ISPS international code on anti-terrorist regulations, passengers are required to show their passage ticket and identity document if requested by a ship's officer. They are also required to consent to any inspection of their baggage if requested. Such inspections may also be carried out by port facilities. Please note that while ships are in port, it is forbidden to come within 50 metres of the ship and its moorings. Furthermore, the Company would like to inform you that the port authorities may order additional requests and the payment of additional fees that have not yet been quantified.
Art. 17 Prescription
- Claims arising from the contract of carriage of persons, luggage and vehicles shall be barred by the lapse of the periods provided for in Articles 418 and 438 of the Code de la Navigation.
Art. 18 Applicable Law and Jurisdiction
- This contract is governed by and construed in accordance with Italian law. The court of jurisdiction for any dispute shall be the court of the place where the Company has its registered office. However, in the case of a passenger resident in Italy who qualifies as a consumer under current Italian law, the court of residence or domicile of the same shall have jurisdiction.
