General Terms and Conditions Jadrolinija
General Conditions of Carriage - Jadrolinija
The following are the general conditions of carriage of the company in question.
Timetables, Itineraries
Schedules are subject to change without prior notice. Jadrolinija reserves the right to cancel the trip or change the itinerary due to force majeure: strikes, riots, bad weather, technical reasons or any other reason. Jadrolinija accepts no liability for the consequences of various changes and delays of any of its scheduled vessels.
Travel documents
On international routes, the passenger is required to comply with legal regulations as well as those of the competent authorities of the country from which he or she is travelling and those of the country to which he or she is going. Furthermore, he/she is obliged to present his/her travel document or visa (if required) at every request either from agencies or control services, if such a procedure is requested of the passenger. Under no circumstances is the passenger entitled to compensation or reimbursement of his or her ticket if the competent authorities prevent him or her from boarding or leaving the ship due to invalid documents. Vehicles are transported only with original documents, while rent-a-car vehicles must have the original rental contract as well as the original or a copy of the registration certificate.
Transport contract
The contract of carriage is deemed to be concluded when the passenger buys a ticket for both passengers and vehicles. By purchasing a travel ticket, the passenger agrees to accept and fully comply with the general conditions of carriage of the Jadrolinija company. According to the sea transport travel ticket, the passenger has the right to travel only on the route indicated on the ticket. The ticket in his or her name cannot be transferred to another person.
Boarding Procedures
Embarkation, in the port where the voyage begins, begins 2-3 hours before the departure of the ship, while in intermediate ports it begins immediately after the arrival of the ship and the disembarkation of vehicles and passengers. Passengers on international routes, even if in possession of their tickets, are required to report to the port agency at least 3 hours prior to the ship's departure as per the timetable. After the aforementioned deadline, the company reserves the right to cancel the booking, which in such a case is non-refundable. Jadrolinija does not guarantee the embarkation of vehicles that are not properly declared, even if they have a ticket.Unaccompanied vehicles
The Jadrolinija Company accepts no liability for damage incurred during the embarkation/disembarkation of unaccompanied vecoli.Warning
Free access to the vehicle during the journey is only possible with the permission of the responsible officer. It is forbidden to carry flammable and explosive materials on board.Reductions
If return tickets are issued at the same time, the 20% reduction is applied on the return journey, excluding special offers. Children up to the age of 3 (not yet turned 3) if they do not occupy their own bed or seat travel free of charge (100% reduction). Children aged 3 to 12 (not yet 12 years) are entitled to 75% discount. Children under the age of 12 may not travel alone on Jadrolinija ferries, but must be accompanied by an adult. Discounts cannot be combined and do not apply to meals and taxes.Cancellations and RefundsAny cancellation, whether of the full or partial service, must be made prior to the vessel's departure, either at one of the Jadrolinijia agencies or at the agency that made the reservation or issued the ticket. Refunds will be subject to the following deductions:
- 1. before the departure of the detained vessel
- up to 22 days 10%
- 8 to 21 days 20%
- 1 to 7 days 30%
- on the day of departure 100%
- 2. Meal cancellations without withholding.
- 3. No reimbursement will be granted to the passenger if he/she wishes to interrupt the journey at one of the intermediate ports, or in the case of a non-cancelled booking, or in the case of a “no show” (passengers who did not show up for embarkation).
Refunds are made exclusively by the agency that issued the ticket, provided that the date of cancellation is confirmed on the ticket with the stamp and signature of the office responsible (travel agency, port of embarkation office).
One change to the travel ticket is possible without penalty prior to departure by sending a written request, or by compulsorily presenting the travel ticket if the passenger already has one, except for commercial vehicles on the day of departure.
Complaints
Liability’
